Customer Advisor (Airport)

Boots; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Customer Advisor for their store at Leeds Bradford Airport. The role involves assisting customers, ensuring a great shopping experience, and promoting in-store offers. Ideal candidates will have strong communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment. Comprehensive training is provided, and the role requires flexibility with shift patterns, including evenings and weekends. Join a company that values inclusivity and employee well-being.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

24/7 counselling and support services

Qualifications

• Excel in a varied environment working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team promoting a collaborative dynamic.

Responsibilities

• Help customers feel at ease and provide excellent service.
• Promote in-store offers and schemes effectively.
• Ensure the store remains clean and presentable.

Skills

Time Management

Communication

Customer Service

Teamwork

Job description

The hourly rate for this role is 12.40 and up to 13.85 across selected locations. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity whether its your first job and youre looking to gain some valuable experience or you have experience with retail and youre looking for a new challenge this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills advise our customers or work in our back shop. You will also :

• Help our customers and put them at ease; whether thats listening to find out more about them answering questions and giving great advice on our fantastic products recommending items they hadnt considered or simply offering a basket - its the little things that make a difference.
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor providing a great service to customers or helping with replenishing stock from our deliveries.
• Work with other members in the team to provide a great shopping experience ensuring the store is always clean and presentable to provide a store everyone can be proud of.
• You will be provided with award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

Full training is provided for this role and we are looking for people who :

• Excel in a varied environment working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team promoting a collaborative team dynamic.
• Know that the little things make the biggest difference for customer interactions.
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.

It would be great if you also have

• Experience providing customer care and delivering great customer service but this is not essential.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity / paternity / adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free 24 / 7 counselling and support through TELUS Health our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at Exclusions may apply eligible roles only. Please note any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

Were always looking for people who care about changing things for the better. Youll join a company that is evolving and always looking to improve.

We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

As the heart of everything we do at Boots its with you we can change for the better.

What’s next

If your application is successful you will be invited to attend an in-store interview within the next 14 days.

We are always open to discussing possible flexible working options and what this may look like for you including job share and reduced hours.

If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.

Information about the role

We are now recruiting Customer Advisors for our Leeds Bradford Airport Store.

We are looking for candidates to join us as soon as possible and who can be flexible to meet our customers needs.

You will cover shifts between the hours of 8pm and 2am which will include weekends.

Shift patterns

• Sunday - 8pm-1am
• Tuesday - 8pm-1am
• Thursday - 8pm -2am

Keywords

Airport Retail Stores Customer Customer Service FMCG Store Sales Retail Sales Cash Handling Stock Seasonal Temporary Counter Sales Assistant

Required Experience

Unclear Seniority

Key Skills

Time Management,Guest Relations,Hospitality Management,Front office Managements,Accomodation,Telephone handling,Communication,Guest Services,Relationship Management,Reservation,Airport,Administrative Services,Client Services,Airlines,Safety and Security

Employment Type: Advisor

Experience: years

Vacancy: 1