Customer Advisor

South Yorkshire Housing Association; Sheffield; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

A regional housing association in Sheffield is seeking a Customer Advisor to provide exceptional service and support to tenants. Responsibilities include handling customer inquiries, managing repairs, and working collaboratively in a team. Ideal candidates will possess strong communication skills and a proactive approach to problem-solving. The role offers a competitive salary, flexible working arrangements, and a range of benefits.

Benefits

Salary of £23,582 per annum

Generous holiday entitlement

Employee discount scheme

Qualifications

• Strive to deliver excellent customer service.
• Can manage a busy workload effectively.
• Confident in handling customer queries.

Responsibilities

• Handle incoming calls and manage email inquiries.
• Diagnose and order repairs for properties.
• Liaise with maintenance teams and contractors.

Skills

Great communication skills

Proactive problem solving

Ability to work in a fast-paced environment

Experience with Microsoft 365

Job description

Overview

Customer Advisor

Full Time – Temporary Contract 12 month (37 Hours pw)

South Yorkshire Housing Association

We are looking for brilliant people with a passion for delivering great customer service. You may never have considered working for a Housing Association before, but if you enjoy building relationships, are driven to find solutions and like to work at a fast pace then we want to hear from you.

Benefits

• Salary of £23,582 per annum, pro rata.
• 37 Hours per week with no evening or weekend work
• Agile working - a 50/50 mix of working from home and at our Sheffield city centre base
• Generous holiday entitlement – which includes 27 days plus 12 bank holidays
• Benefits which include:
• Excellent flexible working scheme, family-friendly perks,
• SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus, advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental health
• Westfield Health (employer paid)
• Counselling
• Discounted gym membership
• Cycle to work scheme

• 5% Pension contribution
• Access to a wide range of programs to train and develop you

About the role

South Yorkshire Housing Association offers a wide range of services, and the Customer Connect Team is the first point of contact for anyone contacting us with a general enquiry or repairs request. Whether it is over the phone, email, or social media the types of conversations our team have are as varied as the services we provide – so there is plenty of variety in our work.

The role is busy but here is a taster of the type of work the role entails:

• Handling incoming calls
• Managing our emails inboxes
• Diagnosing and ordering new repairs for our properties
• Following up on updates for existing repairs
• Liaising with our in-house maintenance team and third-party contractors
• Sharing advice with customers on a range of aspects of their tenancy

Who you are

We recruit our Customer Advisors based on both attitude and skills. We look for people who:

• strive to deliver the best service
• can work in a fast-paced and busy role
• Good at asking open and probing questions about repairs to our properties
• have great communication skills, and understand the importance of accurate record keeping
• are proactive when presented with problems
• can share and embrace new ideas and ways of working
• enjoy building great working relationships
• are confident using Microsoft 365, Outlook and Teams
• Are a great team player

If you have experience of working in the housing industry, dealing with repairs and/or a call center environment it’s even better, but if not, we’ll provide you with the training and support to develop new skills, we just need you to have an appetite to learn.

We take a one-team approach where we all pull together to achieve great things. We want our Customer Advisors to feel proud to be part of the team and SYHA.

Who we are

At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.

Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in diverse ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace, and community, to creating houses for affordable rent.

Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.

Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.

For an Informal Discussion Contact: Neil Dobson, Customer Contacts Lead - [e-mail]

Closing Date: Sunday 5th October 2025 - midnight

Interview Dates: 14th October 2025