Customer Advisor

Sandwell Metropolitan Borough Council; Oldbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government council in the United Kingdom is seeking 3 Customer Service Advisors for its Revenues and Benefits Contact Centre. The role involves handling queries through various channels and requires strong communication skills. Applicants should have Functional Skills Level 2 in Mathematics and English Language, a valid driving license, and must pass BPSS clearance. This is an office-based role with flexible working hours and an in-house training program starting March 30, 2026.

Qualifications

• A valid driving license is required.
• Must undergo Baseline Personnel Security Standard (BPSS) clearance.
• Evidence of Functional Skills Level 2 in Mathematics and English Language is needed.

Responsibilities

• Handle inbound queries across multiple communication channels.
• Deliver high-quality care to customers.
• Ensure queries are resolved efficiently at first contact.

Education

Functional Skills Level 2 in Mathematics

Functional Skills Level 2 in English Language

Job description

An exciting opportunity has arisen for 3 Revenues and Benefits Customer Service Advisors to handle inbound queries across multiple communication channels.

The role is based in a busy Revenues and Benefits Contact Centre and involves telephone, written, electronic and face‑to‑face communication. A Customer Service Advisor must deliver high‑quality care, ensuring customers are resolved efficiently at first contact.

Working hours: 8.30 am to 5.00 pm, Monday to Friday; 37 hours per week with a flexible working scheme to accommodate excess hours. This is an office‑based position. Applicants will undertake a 6‑week in‑house training programme and, after clearance, the confirmed start date is 30 March 2026.

Qualifications

• Functional Skills Level 2 in Mathematics and English Language (evidence required at test stage).
• Full driving licence.
• Baseline Personnel Security Standard (BPSS) clearance for access to government data, premises or systems.