Customer Advisor

Pavers Shoes; Gretna; On-site; GBP 60,000 - 80,000; Part time

Job summary

A retail company is seeking part-time Customer Advisors in Gretna. As a Customer Advisor, you will provide exceptional customer service, advise on shoe care and accessories, and support store standards, earning £11.70 per hour with opportunities for increased pay through training. The role requires good availability for weekend and weekday work.

Benefits

Generous Staff Discount

Holiday Entitlement

Company Contribution Pension

Access to employee-led grant application

Access to training and qualifications

Wellbeing and financial support

Qualifications

• Previous experience as a Sales Assistant, Retail Assistant or in a Customer Care environment.
• Ability to provide genuine and knowledgeable advice on products.

Responsibilities

• Deliver exceptional customer service.
• Advise customers on shoe care and accessories.
• Achieve daily KPIs.
• Maintain store standards and product placements.

Skills

Customer service

Sales experience

Teamwork

Self-awareness

Job description

Are you passionate about achieving sales targets and finding just the right products for customers?

Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?

Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?

We offer a friendly, engaging, and positive environment for people to work in where you can make a real difference and feel valued. You will help us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to compliment a customer’s needs, offering genuine, honest, and knowledgeable advice on our all products.

You could have previous experience as a Sales Assistant, Retail Assistant or in a Customer Care environment. We will give you full training and support to ensure you succeed in your role, but the right attitude and behaviours are a must. Our stores are like family, offering a nurturing environment to learn, grow, and thrive in, whilst having fun at work!

We have two part time Customer Advisor opportunities to join our Pavers team in Gretna on 8 and 12 hours per week contracts.

You’ll need good availability as the role will include a mixture of weekend and weekday working.

Pay, Hours & Benefits for our Customer Advisor

£11.70 per hour 21+ (18-20 £9.60 per hour & 16-17 £7.85 per hour)

Once you complete the required retail induction Pass stages your pay will increase to £12.05 per hour 21+ (18-20 £9.87 per hour & 16-17 £8.07 per hour)

• Generous Staff Discount scheme, some of which can be shared with your family and friends!
• Holiday Entitlement which increases with service.
• Company Contribution Pension
• Access to the Pavers Foundation : an employee-led grant application and charitable giving scheme
• Access to the Pavers Academy : providing career pathways to support our colleagues through online learning, face to face courses, apprenticeship, professional qualifications, and mentoring programmes
• Access to wellbeing and financial support through RetailTRUST

Day to Day responsibilities as our Customer Advisor

• Deliver exceptional customer service
• Advise customers on shoe care and accessories to compliment their needs, achieving daily KPI’s in the process
• Be self‑aware, being able to question, learn, and take responsibility for yourself
• Be a team player, maintaining a friendly, engaging, and positive attitude
• Support the maintenance of store standards, product placements and stockroom