Customer Advisor

Boots Opticians; Eastbourne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail healthcare provider in Eastbourne is seeking customer-focused individuals to join their team. The role involves assisting customers, promoting in-store offers, and ensuring a clean environment. Full training is provided, ideal for those excelling in dynamic settings. Successful candidates will embody the brand's values and enhance the customer experience with effective communication and teamwork. A range of benefits, including a retirement savings plan and employee discounts, is offered.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counselling and support

Qualifications

• Desire to be a proud brand ambassador for Boots.
• Understand the importance of small gestures in customer interactions.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Assist customers with inquiries and product recommendations.
• Ensure a clean and presentable store environment.
• Promote in-store offers and schemes.

Skills

Effective communication

Teamwork

Customer service

Ability to listen

Job description

About the role

You will work onsite and report into the Assistant or Store Manager. Your role could involve helping on the tills, advising our customers, or working in our back shop. You will also:

• Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket – it's the little things that make a difference.
• Get to know our in‑store offers and schemes and promote them – the more info we can give our customers the better.
• Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
• You will be provided with award‑winning training accredited by the Institute of Customer Service.

What you’ll need to have

• Full training is provided for this role, and we are looking for people who excel in a varied environment working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team, promoting a collaborative team dynamic.
• Know that the little things make the biggest difference for customer interactions.
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.

It would be great if you also have

• Experience providing customer care and delivering great customer service – this is not essential.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you, we change for the better.

What's next?

If your application is successful, you will be invited to attend an in‑store interview within the next 14 days. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.