Customer Account Manager

Cottrell Moore Ltd; Ipswich; On-site; GBP 35,000 - 39,000; Full time

Job summary

A leading customer service provider in Ipswich is seeking a Customer Accounts Supervisor to lead and motivate a dedicated support team. In this role, you will drive performance, maintain strong customer relationships, and oversee sales operations. Ideal candidates have proven experience in sales or customer service supervision, excellent communication skills, and a results-driven mindset. This position offers a competitive salary and generous benefits, including a bonus scheme and a pension plan.

Benefits

22 days annual leave plus bank holidays

Generous bonus scheme

Healthcare cash plan

Valuable pension scheme

Cycle to work scheme

Supportive team culture

Qualifications

• Proven experience in a sales or customer service supervisory role.
• Excellent communication and influencing skills.
• Ability to balance customer focus with operational efficiency.

Responsibilities

• Lead, coach, and motivate the customer service team.
• Support management in developing and executing sales strategies.
• Manage and strengthen customer relationships to maximise business opportunities.

Skills

Sales experience

Customer service skills

Problem-solving

Communication skills

Commercial awareness

Results-driven mindset

Job description

Overview

Customer Accounts Supervisor

Location: Ipswich

Salary: 35,000 - 39,000

We are seeking a Customer Accounts Supervisor to join this customer service/sales team. In this role, you will lead and motivate a dedicated support team, assist senior management, and ensure sales opportunities are maximised.

As a Customer Accounts Supervisor, you will play a key role in driving performance, maintaining strong customer relationships, and overseeing internal sales operations. You will also deputise for the Sales Manager when required, providing leadership, encouragement, and continuity within the department.

Benefits

• 22 days annual leave bank holidays, rising to 23 days after 3 years\' service.
• Generous bonus scheme that rewards company success and individual performance.
• Healthcare cash plan.
• Valuable pension scheme, matching employee contributions up to 5%.
• Cycle to work scheme.
• Be part of a growing and dynamic international business.
• Opportunity to take ownership and make a real impact.
• Supportive team culture with clear career progression if desired.
• Regular company social events.

Requirements

• Proven experience in a sales or customer service supervisory role.
• A problem solver, with the ability to make it happen.
• Strong commercial awareness with experience of servicing overseas customers would be advantageous.
• Excellent communication and people influencing skills.
• Ability to balance customer focus with operational efficiency.
• A results-driven mindset with a hands-on approach.

Key Responsibilities

• Lead, coach, and motivate the customer service team to achieve targets.
• Support management in developing and executing sales strategies.
• Monitor performance, identify growth opportunities, and drive results.
• Manage and strengthen customer relationships to maximise business opportunities.
• Oversee internal sales operations and processes, ensuring efficiency and accuracy.
• Problem solving to achieve efficiencies and outcomes required.
• Deputise for the Sales Manager as needed.