Customer Account Manager

Adecco; Halstead; On-site; GBP 28,000 - 33,000; Full time

Job summary

A recruitment agency in Halstead is seeking a Customer Account Manager who will be the first point of contact for customers. You will manage queries, process orders, and communicate effectively to ensure satisfaction. The ideal candidate will be friendly, proactive, and have some experience in team management. This position offers an immediate start and a salary starting at £28,000.

Benefits

Opportunity to impact growth

Creative work environment

Immediate start possibility

Qualifications

• Friendly personality with a can-do attitude.
• Experience in managing or leading a team is preferred.
• Ability to advocate for customers confidently.

Responsibilities

• Act as the first point of contact for customer queries.
• Liaise with customers to process orders and understand needs.
• Maintain real-time communication for smooth operations.

Skills

Customer service

Problem-solving

Team management experience

Job description

Overview

Customer Account Manager - Champion of Customer Satisfaction

Location: Halstead | Salary: Starting £28,000 | Own transport required due to rural location | Immediate Start Available | 2-Stage Interview Process

Responsibilities

• Be the first point of contact for all customer queries - your voice will be the one they trust.
• Liaise with customers to understand their needs, trade requirements, and process orders.
• Educate customers on how to manage their orders via our system - empower them!
• Plan lead times and prioritise customers based on storage and order urgency.
• Maintain real-time communication to keep everything running smoothly.
• Spot customer trends and act on them.
• Amend and cancel customer orders as needed.
• Create order packs and ensure all documentation is accurate and complete.
• Handle general admin duties including filing, emails, printing labels, and inputting data.
• Update SKU numbers and maintain system accuracy.
• Work closely with the warehouse team to ensure orders are picked, packed, and dispatched on time - your coordination will be key to keeping everything moving.

Qualifications & Qualities

• A friendly, lively personality with a can-do attitude and a creative approach to problem-solving.
• Someone who thinks outside the box and isn't afraid to challenge the norm.
• Confidence to stand your ground and advocate for your customers.
• Ideally, some experience in people management or leading a team.
• A sense of ownership and responsibility - you'll be trusted with your own portfolio of customers.

Why Join Us

• Be part of a team that values initiative, personality, and passion.
• Opportunity to make a real impact in a role that's far from ordinary.
• Immediate start for the right candidate - we're ready when you are!

If you're ready to bring your energy, ideas, and customer-first mindset to a role where you'll truly make a difference, we'd love to hear from you.

Apply now and let's start the conversation!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website