Customer Account Manager

Resource Recruitment; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A thriving manufacturing company in Poole is looking for a Customer Account Manager to maintain relationships with existing customers and manage their projects. The ideal candidate will have experience in customer service, excellent communication skills, and the ability to build strong relationships. This role offers a supportive team environment, career development, and attractive benefits including 20 days holiday and social events.

Benefits

Ongoing progression and development

Free onsite parking

Regular social events

1:00pm finish on Fridays

Qualifications

• Previous experience as a customer account manager or in customer service.
• Experience managing your own customer accounts.
• Cheerful and friendly disposition.

Responsibilities

• Build and maintain relationships with customers.
• Provide quotations and process sales orders.
• Communicate updates with manufacturing and purchasing departments.

Skills

Customer service experience

Relationship building

Excellent communication skills

Proactive approach

Good IT skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Customer Account Manager

Job Location: Poole, Dorset

Job Type: Permanent

Salary: Up to £30,000 per annum, depending on experience

Hours: 37.5 hrs per week – Monday to Thursday 7:30am – 4:00pm with a 1pm finish on Friday

Benefits: A fun team environment, ongoing progression and development, free onsite parking; 20 days holiday + bank holidays; 1:00pm finish on a Friday and regular social events.

About the Company

We are looking to recruit for an experienced Customer Account Manager to join a thriving manufacturing company in Poole. Working in a friendly team of 3, you will look after around 20 long‑standing customers and their ongoing/new projects.

Key Responsibilities

• Build relationships with new and existing customers.
• Provide quotations.
• Load sales orders onto the system.
• Communicate with manufacturing, purchasing and other departments to establish updates and timelines.
• Respond to customer enquiries regarding stock, progress and pricing.
• Attend tradeshows, represent the company, and liaise with other businesses / potential customers.
• General office administration, including updating internal databases.

Key Focus

The main focus of this role is building and maintaining relationships with your assigned customers, keeping them up to date with their projects and accurately processing orders.

Ideal Candidate

• Previous experience within a customer service / account manager role.
• Experience looking after your own customer accounts.
• A cheerful and friendly disposition.
• The ability to build and maintain strong relationships.
• Excellent communication skills.
• A proactive approach.
• Good IT skills, experience with Microsoft programmes including Excel, Word and Outlook.

Development Opportunities

You will be working with a company that offers excellent opportunity for progression and development, so this position requires a self‑motivated individual who is passionate about career development and success.