Customer Account Coordinator

VH Talent Limited; Leicester Forest East; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is looking for a Customer Account Coordinator to join their team in Leicester. The role involves managing customer accounts, processing orders, and ensuring excellent service delivery. Ideal candidates will have strong customer service and administration skills, experience in an engineering or manufacturing environment, and proficiency in Microsoft Excel. This position offers 33 days of annual leave, early finishes on Fridays, and opportunities for career development.

Benefits

33 Days annual leave (including Bank Holidays)

Early finish Fridays

Excellent company pension

Genuine opportunities for career development

Qualifications

• Experience in an engineering or manufacturing environment is advantageous.
• Ability to follow instructions and use initiative.
• Experience in a Continuous Improvement environment is desirable.

Responsibilities

• Act as the first point of contact for internal and external customers.
• Process customer orders and provide complaint resolution.
• Maintain customer accounts activity, including forecasting.

Skills

Customer service skills

Excellent administration skills

Problem solving skills

Proficiency in Microsoft Excel

High organisation skills

Tools

Microsoft Excel

ERP system

Job description

Overview

Customer Account Coordinator role in Leicester, Leicestershire. VH Talent has partnered with a renowned global organisation to support appointing a Customer Account Coordinator. This unique role will provide the opportunity to work with a number of prestigious engineering customers, managing their accounts and ensuring orders are processed efficiently and delivered on time.

If you're customer focused and an experienced administrator with excellent IT skills (especially in Excel) and you're seeking a rewarding role with a company that invests in its employees and works collaboratively to ensure the highest customer satisfaction, we'd love to hear from you!

Responsibilities

• First point of contact for all internal and external customers, ensuring an excellent and efficient service is delivered
• Accurately processing customers orders, providing complaint resolution and handling general enquiries
• Overseeing and maintaining all activity for the customers accounts, including forecasting and compliance with Quality Standards
• Complete all relevant sales administration to process orders and ensure correct information is gathered and recorded
• Data entry, using Microsoft Excel to keep records up to date and accurate, along with ERP data input
• Support internal production team where/when required
• Complete regular meetings by Teams with Key Accounts, discussing orders, progress updates and any escalated issues
• Work towards personal and department objectives and KPI's to contribute to wider business goals

You’ll Need

• Experience of operating within an engineering or manufacturing environment would be highly advantageous
• Customer service skills with a proven track record of building robust relationships and operating within cross-functional teams
• Excellent administration skills, with attention to detail
• Highly organised with the ability to work on multiple projects, be proactive and ensure Service Level Agreements are achieved
• Able to follow instructions, however also able to use own initiative to drive tasks to completion and make decisions
• Previous experience of using an ERP system(s)
• Good problem solving skills with the ability to use own initiative to provide solutions
• Proficient in Microsoft packages, including Excel, Word and Outlook
• Experience of operating within a Continuous Improvement environment is desirable

What’s in it for you

• 33 Days annual leave (including Bank Holidays)
• Early finish Fridays
• Permanent appointment
• Excellent company pension
• Genuine opportunities for career development

VH Talent, your Permanent and FTC Recruitment Partner