Customer account and sales executive

NFU Mutual; Newtownards; On-site; GBP 23,000 - 27,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Account & Sales Executive to join their growing team. This role offers the chance to provide exceptional customer service while managing enquiries and policy changes. You will engage with new customers and promote a diverse range of products, all within a supportive and friendly environment. With comprehensive training and long-term career development opportunities, this position is ideal for someone who thrives in a customer-focused atmosphere. If you are a proactive individual with a passion for helping others, this could be the perfect opportunity for you.

Benefits

Pension Contributions

Birthday Additional Holiday

Up to 25 Days Holiday

Long-term Career Development

Membership Plus Discount Scheme

Qualifications

• Strong interpersonal and communication skills are essential.
• Experience in insurance or financial services is preferred but not essential.

Responsibilities

• Provide exceptional customer service and handle enquiries.
• Prospect and engage with new customers, cross-selling products.

Skills

Communication Skills

Interpersonal Skills

Relationship Building

IT Literacy

Customer Service

Education

GCSE Maths and English

A Levels or Degree

Tools

Customer Relationship Management Systems

Social Media

Job description

Customer Account & Sales Executive

£23-£27K DOE plus attractive bonus

Full Time

Permanent Contract

Location: Newtownards or Saintfield

Mon-Fri 9am -5pm (flexible working requests may be considered)

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency

We are one of NFU Mutual's Agencies, covering North and East Down and based in offices in Newtownards & Saintfield. We have excelled in providing a first-class service to our ever-increasing portfolio of diverse business and personal clients in the insurance, financial services and risk management sectors.We have an additional exciting opportunity for someone to join our growing and successful team.

About the role:

As a Customer Account & Sales Executive within our team, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. Providing exceptional customer service, you’ll handle enquiries from existing customers and complete insurance policy changes with a ‘can-do’ proactive enthusiasm. You will prospect, engage with new customers, and cross sell our wide range of products and services.You’ll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment.

About You

• A real people person with drive, energy and enthusiasm.
• Strong interpersonal skills, communication skills & relationship building abilities.
• Pro-active and the ability to work independently
• Experience in or and an understanding of the insurance/financial services sector preferred, but not essential.
• Strong IT literacy; experience with Customer Relationship Management Systems and Social Media skills is an advantage.

Qualifications required:

• Minimum – Maths and English GCSE (or equivalent) at Grade C or above
• Desired – A levels &/or degree (or equivalent)
• Please clearly state all individual qualifications on your application

Benefits

• Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices
• Long-term career development opportunities
• Competitive salary – up to £27K + Attractive bonus scheme
• Competency based salary progression
• Pension Contributions
• Membership Plus discount scheme
• Birthday additional holiday
• Up to 25 days holiday per annum (plus bank holidays)

Please apply in writing with CV and covering letter to: [e-mail] or call 02891 814218 for more information. Candidate data will be stored for a 3 month period.

Closing date for all applications:Monday 5th May, 5pm

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.