Custome Service Centre Events Planning Coordinator

Innserve Ltd; Tadcaster; Hybrid; GBP 26,000; Full time

Job summary

A leading event coordination company in the United Kingdom is seeking an Events Coordinator to ensure seamless operations at high-profile events. You will liaise with various departments and provide crucial details to field technicians. Ideal candidates will have a strong background in customer service, exceptional organizational skills, and a commitment to delivering outstanding service. This full-time role offers a competitive salary of £25,235.31 with hybrid working options and generous benefits including a holiday allowance and wellness programs.

Benefits

Competitive salary

Hybrid working

Generous holiday allowance

Free refreshments

Life assurance

Flex Pot for additional benefits

Qualifications

• Experience in office-based customer service or a fast-paced environment.
• Ability to build positive customer relationships.
• Strong planning, organizing, and communication skills.

Responsibilities

• Ensure seamless operation for events.
• Provide detailed information to internal teams.
• Deliver first-class service at various high-profile events.

Skills

Customer service experience

Relationship building

Planning and organizing

Attention to detail

Self-motivation

Multitasking

Communication skills

Teamwork

Job description

Job Overview

As an Events Coordinator at Innserve, you'll play a vital role in ensuring our events run seamlessly. The team works closely with all internal departments to supply a first class service to our customers, including ensuring the details we pass onto our colleagues is also first class and informative. Supplying this information is a key role of the Events Coordinator— the information we supply is invaluable to our field based technicians to aid the installation of temporary event bars. You will ensure we operate on a ‘Right First Time’ approach to all events and customers.

From Premier League football stadiums and music venues to racecourses, cricket grounds, summer festivals, and high‑profile niche events, you’ll help us deliver first‑class Drinks Dispense service every time.

Responsibilities & Qualifications

• Ideally, experience in office‑based customer service or a fast‑paced environment.
• Ability to build positive relationships with customers, internal teams, and field‑based technicians.
• Strong planning, organising, and communication skills.
• Exceptional attention to detail, self‑motivation, and ability to multitask or work independently.
• Proven team player who supports colleagues and achieves both team and personal goals.
• Interested in a full‑time permanent customer service role with a difference? (Working hours are Mon to Fri, 35 hours per week, daytime hours)
• Someone who shows outstanding levels of customer service, with organisational skills?

Benefits

• Competitive salary – £25,235.31pa.
• Hybrid working: Offering flexibility and a great work‑life balance. Typical working pattern will be a minimum 3 days in the office per week.
• Generous holiday allowance: 23 days holiday + bank holidays.
• Free refreshments: Enjoy complimentary on‑tap soft drinks and premium hot drinks.
• Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award‑winning Employee Assistance Programme with 24/7 GP access and wellbeing services – including an extra “Celebration Day” off every full calendar year that you work for us.
• Flex Pot: Each year you’ll receive a “Flex Pot,” to purchase additional personalised benefits. Whether it’s extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs. It’s your benefits, your way! Some benefits may cover you past state pension age and cover your family too.