Cruise Sales Consultant (fmx)

Dreamlines GmbH; Manchester; On-site; GBP 38,000 - 45,000; Full time

Job summary

An online cruise retailer in the UK is seeking a Cruise Sales Consultant to drive sales through exceptional customer service and in-depth product knowledge. The role involves converting inquiries into bookings, upselling ancillary products, and maximizing sales opportunities through strong relationships. Candidates must have prior experience in cruise sales or similar fields, and a passion for travel. This position offers a competitive salary with a lucrative bonus scheme and various employee benefits.

Benefits

Competitive basic salary plus lucrative bonus scheme

Employee discount platform

Contributory company pension scheme

Discounts on cruises & holidays for family and friends

Qualifications

• Previous experience selling cruises or bespoke long-haul itineraries essential.
• Self-driven to work towards and exceed targets.
• Good cruise and travel product and system knowledge.

Responsibilities

• Converting incoming calls, emails and web chats into bookings to meet personal sales targets.
• Upselling and booking ancillary products and services where appropriate.
• Providing excellent call quality compliant with current industry regulations.

Skills

Sales Experience

Customer Service

Communication skills

Negotiation

Job description

Overview

Are you ready to embark on a rewarding journey with Cruise 1st, the local arm of the globally acclaimed online cruise retailer Dreamlines, headquartered in Hamburg, Germany? We proudly operate under the distinct brand Cruise1st in the United Kingdom and across five countries.

The main role of a Cruise Sales Consultant is to sell cruise holidays including bespoke itineraries to our customers in order to achieve and exceed sales targets whilst providing an exceptional level of customer service.

Responsibilities

• Converting incoming calls, emails and web chats into bookings to meet personal sales targets.
• Selling cruise holidays across all cruise lines and dynamically packaging and tailor-making holidays to fit customers\' specific requirements, including selling cruises, flights, hotel stays and land tours.
• Upselling and booking ancillary products and services where appropriate.
• Providing excellent call quality compliant with current industry regulations (e.g., GDPR).
• Offering exceptional customer service by building rapport and using personal experience to stand out from competitors and encourage customer loyalty.
• Remaining aware of current offers, promotions, discounts and marketing campaigns and using this information to maximise sales opportunities.
• Keeping up to date with product knowledge including completion of cruise line online learning platforms, attending in-house training and being aware of current industry trends.
• Maximising skills on cruise line and in-house booking systems and making recommendations for improvements where needed.
• Following company processes to minimise errors and ensure all bookings are completed, including when elements are out of System range at the time of original booking.
• Developing effective relationships with other team members and departments to share ideas in order to maximise sales and improve processes.

Requirements

• Previous experience selling cruises or bespoke long-haul itineraries essential.
• Self-driven to work towards and exceed targets.
• Past telephone sales experience, preferably in travel retail or tour-operating.
• Dynamic packaging experience preferred.
• Passionate and enthusiastic about selling cruises.
• Homeworking experience preferred.
• Good cruise and travel product and system knowledge.
• Previous experience of using Amadeus / GDS flight systems preferred but not essential.

Benefits

• Competitive basic salary plus lucrative bonus scheme. OTE 40K - 45K.
• Access to an employee discount platform which offers savings on many different providers.
• Access to all cruise line incentive schemes (e.g., Shine Rewards, Myclubroyal, etc.).
• Contributory company pension scheme.
• Educational cruise trips and ship visits.
• Discounts on cruises & holidays for family and friends.
• Refer a friend bonus.

Key Skills

• Sales Experience
• Direct Sales
• Door-to-Door Experience
• B2B Sales
• Customer Service
• Communication skills
• Basic Math
• Retail Sales
• Analysis Skills
• High-end Sales
• Outside Sales
• Negotiation

Employment Type : Employee

Experience : years

Vacancy : 1