Cruise/Core Scheduler

Mitie; Southampton; On-site; GBP 35,000; Full time

Job summary

A facilities management service provider in Southampton is seeking a Full Time Scheduler for cruise operations. The role involves managing the scheduling process, ensuring the right staff are allocated to jobs, and adjusting schedules for any absences. Applicants must have good communication skills, be advanced users of Excel, and ready for weekend shifts. The ideal candidate should work well both independently and within a team. The position offers a salary of £35,000.

Qualifications

• Good communication skills required for effective scheduling.
• Advanced knowledge of Excel is necessary for managing schedules.
• Must work well as part of a team and independently.
• Prepared to handle weekend shifts as needed.
• Adaptability to changing circumstances is essential.

Responsibilities

• Manage scheduling for cruise operations.
• Ensure the correct allocation of staff for scheduled jobs.
• Adjust schedules for staffing shortfalls due to absences.

Skills

Good communication skills

Advanced Excel user

Teamwork

Adaptability

Proactivity

Job description

Full Time (50 hours this includes paid lunch and on call duties)

Salary £35,000

Shift Pattern 5 days and 2 off

Main Duties

• Proactive and reactive scheduling, supporting the Cruise Manager with the daily recs, and day before preparation for the following days scheduled cruises.
• Using the latest scheduling software, manage the delivery of jobs allocated to the Core/Cruise operation. The Scheduler will, using the systems and processes, ensure that the correct resource is deployed to achieve first time fixes for customers. This will range from using internal officers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs. Once attendance has been met the Scheduler will also manage the completion of required jobs Supporting the Cruise/Core manager as well as ensuring all required documentation is completed.
• You will ensure all systems and equipment are checked in line with procedure and the correct prompt action is taken to rectify any issues.
• Ensuring correct staffing levels for day-to-day activity across ships is accurate as per client request in line with accurate requirements from the customer per ship.
• To ensure that the staff are informed as far in advance as possible of allocations and times on roster; Double check schedules prior to confirming with staff to ensure that no duplications of duties have been made.
• Adjust schedule and cover any shortfalls resulting from sickness or absence reported.
• Ensuring that all Service Providers understand what their requirements are weekly including any external contract Mitie support, ensuring they understand dates & timings, cruise locations and site protocols when they arrive for each shift.
• Ensure standards of dress, safety (PPE) and presentation are always maintained in line with client expectation and report back any requirements to office manager.
• Provide management support outside of core hours as in business-critical situations.

What we are looking for

• Good communication skills.
• Advanced Excel user.
• Work as part of a team as well as on own.
• Regular weekend work.
• Prepared to work in a fluid and adapting environment.
• Able to be proactive as well a reactive.