CRM Transformation Consultant — Customer Experience Strategy

Capgemini; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global technology consulting firm seeks a CRM Transformation Business Consultant in Greater London. The role involves optimizing clients' CRM strategies, leveraging technology for enhanced customer experiences, and collaborating with project teams. Ideal candidates will have experience in CRM, strong problem-solving skills, and excellent interpersonal abilities. The company supports flexible working arrangements and prioritizes employee well-being, making it a conducive environment for personal growth and innovation.

Benefits

Flexible working arrangements

Wellbeing support programs

Inclusive workplace culture

Qualifications

• Previous experience in delivering customer experience, CRM transformation, or a similar role.
• Hands‑on experience as an end user of CRM platforms.
• Proven experience in designing and delivering CRM and CX strategies.

Responsibilities

• Help clients optimize their CRM strategies and leverage CX technology.
• Design strategies to improve customer engagement, retention, and loyalty.
• Serve as a key point of contact for clients to ensure smooth communication.

Skills

Problem-solving

Collaboration

Interpersonal skills

Adaptability

Intellectual curiosity

Tools

Salesforce

Microsoft Dynamics

HubSpot

Job description

A global technology consulting firm seeks a CRM Transformation Business Consultant in Greater London. The role involves optimizing clients' CRM strategies, leveraging technology for enhanced customer experiences, and collaborating with project teams. Ideal candidates will have experience in CRM, strong problem-solving skills, and excellent interpersonal abilities. The company supports flexible working arrangements and prioritizes employee well-being, making it a conducive environment for personal growth and innovation.