CRM Training and Support Expert

Pertemps; England; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading recruitment agency is seeking a CRM Support and Training Expert to assist a European leader in defence during its digital transformation. This hybrid role, based in Hertfordshire, involves analysing training needs and delivering user support. Candidates should have relevant industry experience, preferably in a regulated environment, and experience with Microsoft Dynamics or Salesforce. A competitive salary of £50,000 to £55,000 is offered along with excellent benefits.

Benefits

Annual bonus

Overtime benefits

Qualifications

• Valid SC clearance or be SC eligible.
• Experience working in a highly regulated environment.
• Experience supporting larger teams.

Responsibilities

• Analysing the needs for training and support.
• Planning and crafting comprehensive training interventions.
• Conducting regular assessments to determine user understanding.

Skills

CRM implementation understanding

Training development

User support

Cross-functional collaboration

Education

Relevant University degree

Tools

Microsoft Dynamics

Salesforce

Job description

Overview

CRM Support and Training Expert – we are working with a European Leader in defence undergoing a major digital transformation and opening a brand-new role for a CRM Support and Training Expert to join them on this journey.

The office is based in Hertfordshire; this is a hybrid role with three days in the office and two days working from home.

Responsibilities

• Analysing the needs for training and support
• Planning and crafting comprehensive training interventions
• Planning and delivering user support and follow-up sessions during the adoption phase
• Conducting regular assessments to determine the level of user understanding
• Collecting and analysing new requirements and business needs
• Collaborating with cross-functional teams
• Identifying new risks associated with the CRM implementation

Qualifications

• Valid SC clearance or be SC eligible
• A relevant University degree is preferred
• Relevant industry experience working in a highly regulated environment
• Experience working with Microsoft Dynamics and/or Salesforce
• Experience supporting larger teams

Package

The salary ranges from around £50,000 to £55,000, plus a range of excellent benefits, including an annual bonus, overtime, and more.

If you have the required skills and experience, APPLY NOW!

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.