CRM Specialist

Larbey Evans Ltd; United Kingdom; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A prestigious international law firm in London is seeking a tech-savvy CRM Specialist to lead their Salesforce transformation. The successful candidate will manage the CRM system and support the marketing team and business development efforts. Candidates must be degree educated, with several years of experience in a CRM-focused marketing role, particularly in legal or professional services. This role offers a generous salary and an exceptional benefits package, including hybrid working arrangements.

Benefits

Generous Salary

Exceptional employee benefits

Office perks like free meals

Hybrid working (4 days office / 1 day remote)

Qualifications

• Several years' experience in a CRM data focused Marketing position.
• Strong understanding of enterprise data structures.
• Experience using Salesforce in a legal or professional environment.

Responsibilities

• Develop the new Salesforce CRM system to support business strategy.
• Support CRM users on daily operations.
• Maintain and execute data cleansing strategies.
• Update company/person information.
• Provide regular reports from the CRM system.
• Assist marketing with events management.
• Train users on CRM best practices.

Skills

Salesforce knowledge

Data management

Excellent IT skills

Organizational skills

Communication skills

Detail-oriented

Education

Degree education

Salesforce accreditation

Tools

Excel

Job description

CRM Specialist

An exciting opportunity has arisen at one of our elite US law firm clients for a tech‑savvy CRM Specialist with a strong working knowledge of Salesforce to join the firm’s Marketing & Business Development team in London. This role offers a unique opportunity to shape the firm’s recent Salesforce transformation, where you’ll be the go‑to CRM expert for the firm’s international offices across Asia, Europe and the Middle East.

• Generous Salary
• Exceptional employee benefits and in‑office perks such us free meals
• 09:30-17:30 working hours
• Hybrid working (4 days office / 1 day remote)
• City of London

The CRM Specialist Role

Our client is looking for a proactive communicator and critical thinker with excellent organisational skills, attention to detail and sound judgment. You’ll collaborate closely with global Marketing & BD colleagues, anticipate needs, manage projects independently and handle sensitive information with discretion. Duties include;

• Rollout, maintain and develop the new Salesforce CRM system to support the London business strategy in line with the wider firm
• Support users on the day to day running of the CRM by telephone or in person
• Responsible for maintaining and executing the data cleansing/maintenance strategy
• Update new company/person information using a variety of resources to enhance profiles
• Provide regular reports from the CRM system for senior management and for department heads across the firm
• Contribute to and support the wider marketing team with events management and related marketing activities
• Provide support to the Client update team with sending out mailings and creating distribution lists
• Manage relationships with the firms external suppliers
• Provide training to users when required to ensure business practices are followed
• Provide regular to ad hoc support to senior management on various projects

CRM Specialist Requirements

• Degree educated, Salesforce accreditation strongly preferred.
• Several years' experience in a CRM data focused Marketing position in a legal or professional environment, using Salesforce (essential)
• Strong understanding of enterprise data structures will be essential for this role.
• Excellent IT skills and experienced in Excel, using databases and ability to adapt to new technology and processes
• Strong organisation and creative skills and a positive and flexible approach

For further information, contact Neil Hagan today!