CRM Manager – Maternity Cover

Pion; London; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading technology firm in London is seeking a CRM Manager for maternity cover. The role involves optimizing global lifecycle communications and managing a CRM Executive. This position offers remote work, competitive salary, and an environment focused on personal development and well-being. Ideal candidates should have strong CRM platform experience and analytical skills.

Benefits

Competitive salary

30 days annual leave

Wellness allowance

Gym memberships

Flexible working hours

£200 work from home setup allowance

Qualifications

• Quickly understand and optimize CRM journeys and objectives.
• Proven ability to analyze data with actionable reporting.
• Hands-on experience with CRM platforms.

Responsibilities

• Build and improve global lifecycle communications.
• Oversee testing roadmaps for performance improvements.
• Produce reporting to drive further enhancements.

Skills

CRM optimization

Data analysis

Experience with CRM platforms

Communication skills

Attention to detail

Results-driven mindset

Team collaboration

Tools

Customer.io

Iterable

Braze

dotDigital

Job description

Overview

A little bit about us…

Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. We’re constantly innovating to offer new solutions that satisfy our consumers, drive ROI for our clients, and create an empowering workplace for our employees.

Life at Pion Where People Thrive

At Pion, we’re driven by big ideas and bold thinkers.

Our purpose is clear We make it possible to reward those who shape our world, from Students to Healthcare workers and more. That mission demands diverse perspectives and a culture where everyone belongs.

Our people power everything we do from innovation to collaboration. We’re here to break down barriers and build a space where everyone can grow, learn, and thrive—because affordability starts with empowered people.

Check out our SHARP values to find out more about our culture.

Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria.

Need any adjustments to support you with your application? Just drop us an email at [e-mail].

About the role

As a result of our incredible success and growth, we are looking for a CRM Manager to join us for a maternity cover.

Responsibilities

• Build, maintain, and continuously improve global lifecycle communications, from onboarding through to re-engagement.
• Create and oversee a testing roadmap to deliver ongoing month-on-month and year-on-year performance improvements.
• Produce regular reporting and insight to drive further improvements
• Collaborate with Product, Data Engineering, and Analytics teams to identify and implement opportunities to enhance user journeys and outcomes.
• Line-manage and support the development of the CRM Executive.

Requirements

A little bit about you. We’d really like to hear from you, if you have

• Ability to quickly understand and optimise CRM journeys, data, audiences, and objectives within the first month.
• Proven ability to analyse data and deliver clear, actionable reporting.
• Hands-on experience with marketer-focused CRM platforms (e.g., Customer.io, Iterable, Braze, dotDigital, or similar).
• Confident communicator with strong presentation skills.
• Meticulous attention to detail and a commitment to high-quality work.
• Results-driven mindset with a focus on performance outcomes.
• Collaborative team player with a reliable, proactive approach.

Benefits

• Competitive salary.
• 30 days annual leave, plus bank holidays.
• Accredited ‘Great Place To Work’ company in three categories.
• Commitment to personal development and career growth, coaching workshops and progression plans.
• Remote-first working environment. This means you’re not obligated to come into the office, you can choose the environment you think you excel best in.
• Flexible working hours (start between 8-10am and finish between 4:30-6:30pm).
• Focus on welfare. We offer a monthly wellness allowance, gym memberships, access to mental health first aiders, a health cash plan and more.
• Access to incredible partnership discounts for the biggest brands in the world. Think Google, Apple, GymShark, Domino’s, Uber and loads more!
• £200 work from home set up allowance to put towards your at-home working space.
• Want to know more? Check out our career site for everything you need to know about starting a career with Pion.

Due to the high volume of applicants, we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Pion’s use of your personal information.

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