Crisis Response Admin Officer – Surge & Rapid Support

HM Revenue and Customs; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

A government department in the UK is seeking enthusiastic individuals for a frontline customer service role. The successful candidates will answer calls, assist customers, and manage data processing tasks. Support includes full training and potential enrollment in a Level 3 Apprenticeship. The position promises a supportive team environment, and no previous experience is necessary. Flexible working patterns are offered, and diversity is actively encouraged in applications.

Qualifications

• No previous experience required; must bring enthusiasm and willingness to learn.
• Ability to adapt to urgent tasks and travel at short notice.
• Effective communication skills and ability to work independently.

Responsibilities

• Handle inbound and outbound customer calls.
• Manage casework and perform data processing tasks.
• Occasionally engage with customers face-to-face.
• Adopt urgent tasks and travel when necessary.

Skills

Customer service

Communication

Adaptability

Data processing

Tools

IT systems

Job description

A government department in the UK is seeking enthusiastic individuals for a frontline customer service role. The successful candidates will answer calls, assist customers, and manage data processing tasks. Support includes full training and potential enrollment in a Level 3 Apprenticeship. The position promises a supportive team environment, and no previous experience is necessary. Flexible working patterns are offered, and diversity is actively encouraged in applications.