Crew Planning Hotel and Travel Officer (FTC)

easyJet Airline Company PLC; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A well-known low-cost airline in the UK seeks a Crew Planning Hotel and Travel Officer to ensure crew are well accommodated for travel and duties. Responsibilities include managing travel arrangements, maintaining compliance with regulations, and developing strong relationships with suppliers. The ideal candidate will have experience in commercial travel systems, excellent analytical skills, and be adept in communication. This full-time role supports hybrid working with a presence required at the Luton office three times per week.

Benefits

Up to 20% maximum bonus

25 days of annual leave

Annual credit towards easyJet holiday

Various flexible benefits

Qualifications

• Experience in commercial travel or hotel booking systems.
• Ability to interpret crew rosters and identify improvements.
• Self-reliant and able to take initiative.

Responsibilities

• Oversee crew travel and hotel requirements according to legal and company policies.
• Manage the HATS system and negotiate rates.
• Monitor hotel and transport availability.

Skills

Commercial travel understanding

Analytical skills

Communication skills

Customer focus

Attention to detail

Tools

Microsoft Excel

Agresso

Job description

Crew Planning Hotel and Travel Officer (FTC) (16517)

We are easyJet – a FTSE‑100 listed, £multi‑billion low‑cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 19,000 colleagues. We’re on a mission to make low‑cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service. What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

Read on if you

• Have experience in commercial travel or hotel booking, planning, or operational delivery
• Enjoy working in a fast‑paced, dynamic environment where you can make a real difference to the crew experience
• Can be in our Luton head office 3 x per week

The Team

You’ll work closely with the Crew Planning Team and report to the Senior Hotel and Travel Officer. As the Hotel and Travel expert for our Crew Duty travel, you’ll ensure our crew have their hotel and transport arrangements booked and communicated in the most cost‑efficient and supportive way, always ensuring compliance with legalities surrounding aircrew rosters.

The Role

As Crew Planning Hotel and Travel Officer, you’ll play a vital part in ensuring our crew are where they need to be, rested and ready to deliver great service. You’ll oversee the delivery and maintenance of crew roster travel and hotel requirements, manage the HATS system, and build strong relationships with suppliers. You’ll also support special programmes, ensure compliance with regulations, and contribute to continuous improvement across the team.

Key responsibilities include:

• Overseeing crew roster travel and hotel requirements in line with legal, company, and industrial agreements
• Managing the HATS system, approving charges, negotiating rates, and integrating alternative hotel accommodations
• Monitoring hotel and transport availability, maintaining excellent relationships with providers, and managing reconciliation and approval processes
• Responding to complaints and investigating safety cases related to crew hotel and transport
• Managing special programmes such as Government Repatriation and handling immigration requests in collaboration with the Aviation Security Team
• Conducting UAT testing on HATS and AIMS systems, and performing monthly invoice reconciliations
• Supporting the Senior Hotel & Travel Officer and Crew Planning Support Manager with additional tasks and projects

Requirements of the Role / What we’re looking for

• Detailed understanding of commercial travel or hotel booking systems
• Strong analytical and planning skills, with the ability to interpret crew rosters and identify improvements
• Team player with excellent communication skills and the ability to work cross‑functionally
• Customer‑focused, self‑reliant, and able to take initiative
• Cost‑conscious with strong financial acumen
• Computer literate, particularly with Microsoft Excel (Agresso experience desirable)
• Knowledge of Flight Time Limitation (FTL) schemes, Fatigue Risk Management, or other crew compliance regulations, desirable
• Ability to manage a high volume of diverse requests and changing priorities
• High level of accuracy and attention to detail

What you’ll get in return

• Up to 20% maximum bonus
• 25 days of annual leave + bank holidays (with the option to purchase more)
• Annual credit towards an easyJet holiday
• Various flexible benefits and extras

Practicalities

This full‑time role will be based in Luton and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office.

Reasonable Adjustments

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail] . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

Business Area: Operations