Creditor Services Associate

RSM; Guildford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading consulting firm in Guildford is seeking an experienced Creditor Services Associate to manage distressed accounts within their debt management team. The successful applicant will build strong client relationships and drive growth through effective recovery strategies. This role offers hybrid and flexible working options, 26 days of holiday, and access to numerous professional development courses.

Benefits

Hybrid and Flexible working

26 Days Holiday

Lifestyle, Health, and Wellbeing benefits

Access to professional development courses

Qualifications

• Experience in a telephone-based, business-to-business debt collection role, with an understanding of insolvency.
• A relationship-focused professional who can build and maintain strong client and stakeholder relationships.
• Previous exposure to clients in the utility or lending sectors is desirable.

Responsibilities

• Build and maintain a strong network across restructuring, advisory, and invoice finance teams to drive growth.
• Manage a portfolio of distressed and insolvent cases, conducting onsite reviews and recovery actions.
• Provide regular progress updates and support informed decision-making.

Skills

Business-to-business debt collection

Relationship building

Team collaboration

Job description

Creditor Services Associate

We are searching for an experienced Creditor Services Associate.

Make an Impact at RSM UK

Our Consulting team have ambitious growth plans, and we want you to be part of our journey. You would be joining the consulting team at an exciting time as we strengthen and grow our six solutions: business transformation, deal services, finance function support, risk and governance, forensic and investigation services, and restructuring. Our team of experts work collaboratively to provide tailored and client‑centric solutions, delivering a premium service through every interaction, giving our clients confidence as they build sustainable, future‑fit businesses.

RSM Creditor solutions provides a variety of market‑leading products and services which supports all types of large and small businesses, as well as professional practices, across the UK. These services include our Portfolio Risk Management and Tracker systems; post‑insolvency claims management services and corporate debt recovery.

Our debt recovery team offer an innovative and effective corporate debt collection solution, and our expertise spans the Utilities, Telecoms, Asset‑Based Lending and Business Restructuring sectors. We provide national coverage for the investigation and recovery of distressed and insolvent business sales ledgers and devise specialist recovery strategies including White Labelling and telephone debtor verification to provide early estimated outcome forecasts.

We are looking for an Associate to support our debt management team in managing a mixed portfolio of accounts, including “distressed” utility debt and sales ledger review and recovery of distressed and insolvent businesses. The successful applicant will also play an integral role in driving growth and building and enhancing relationships within these sectors.

Responsibilities

• Build and maintain a strong network across restructuring, advisory, and invoice finance teams to drive growth and enhance recovery prospects within the debt management function.
• Manage a portfolio of distressed and insolvent cases, conducting onsite reviews, debtor investigations, and recovery actions while ensuring all defined processes are followed.
• Provide regular progress updates, analysis, and outcome reports to clients and stakeholders, maintaining transparency and supporting informed decision‑making.
• Champion continuous improvement by leveraging technology and digital solutions to enhance efficiency, reporting, and delivery of a premium service to clients.

What we are looking for

• Experience in a telephone‑based, business‑to‑business debt collection role, with an understanding of insolvency.
• Previous exposure to clients in the utility or lending sectors is desirable.
• A relationship‑focused professional who can build and maintain strong client and stakeholder relationships.
• A collaborative team player who works effectively across teams to deliver integrated solutions.
• Occasional travel to our Brentwood office and to client sites will be required.

What we can offer you

• Hybrid and Flexible working
• 26 Days Holiday (with the option of purchasing additional days
• Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP.
• Access to a suite of 300+ courses on demand developed by our in‑house Talent Development team.