Credit Controller – Hybrid

Kenton Black Ltd; Preston; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading wholesaler based near Preston is seeking a dedicated Credit Controller to join their team on a full-time, fixed-term basis. The position includes handling queries, daily banking, and pro-active cash collection. With a competitive salary of up to £25,750 and a KPI bonus scheme, this role offers the option for hybrid working after 6 months. Candidates must possess at least 1 year of credit control experience and strong customer relations skills.

Benefits

KPI bonus

Hybrid working after probation

Pension contribution

On-site parking

Staff discounts

Life assurance

Qualifications

• A minimum of 1 year credit control experience (ESSENTIAL).
• Develop and maintain good customer relations.
• Enthusiastic and approachable.
• Good telephone manner and confident.
• Flexible in adapting to changing business needs.
• Comfortable in a fast-paced environment.
• Attention to detail.
• Strong team player.

Responsibilities

• Handling both incoming and outgoing calls.
• Dealing with customers’ queries and requests.
• Daily/weekly banking.
• Making outbound calls to chase unpaid invoices.
• Allocation of receipts to individual accounts.
• Pro-active cash collection.
• Reconciling accounts.
• Communicating with customers about debt issues.
• Issuing statements and customer letters.
• Taking card payments and recording.
• Continuous monitoring of credit limit accounts.
• Maintaining credit hold accounts.
• Full communication with external sales executives.
• Upkeep of master files.

Skills

Credit control experience

Good customer relations

Telephone manner

Customer focused

Attention to detail

Team player

Job description

Based near Red Scar Business Park in Preston, this company have been operating for over 60 years and are a leading wholesaler in the industry they operate in. The company has a turnover of around 200 million and they want to employ another Credit Controller on a full-time and fixed term contract basis to join their existing team. The contract will run from September 2025 to December 2026, and there's a chance the job will become permanent. You will work 35 hours a week, and have the option to start working on a hybrid basis after you've worked for the company for about 6 months (2 days from home per week). There is also a KPI bonus on offer.

Salary and Benefits

• Salary on offer is up to £25,750 (35 hours per week)
• KPI bonus scheme (up to 3% of your salary paid yearly - OTE of £772.50)
• Hybrid working - after 6 months of working for the business (2 days working from home)
• Pension - company contributes 5%
• Parking on-site
• Staff discounts
• Life assurance

Your New Role as the Credit Controller

• Handling both incoming and outgoing calls
• Dealing with customers’ queries and requests as they arise; investigating account queries
• Daily/weekly banking
• Making outbound calls to customers to chase up unpaid invoices, recording notes on customer accounts.
• Allocation of receipts to individual accounts
• Pro‑active cash collection
• Reconciling accounts
• Communicating with customers to prevent and foresee any issues relating to non‑payment of debt; identifying and emphasising potential bad debt issues to the Credit Manager
• Assuming responsibility for issuing statements and customer letters
• Taking card payments and recording on centralised spreadsheet
• Generating any necessary credit reviews, making your own recommendations and providing the relevant information to the Credit Manager for assessment.
• Continuous monitoring of credit limit accounts & new credit applications.
• Maintaining credit hold accounts, obtaining payment & releasing orders as necessary.
• Full communication with external sales executives.
• Assuming responsibility for upkeep of master files.
• You may also be required to undertake other duties which are deemed to be within the business needs.
• Holiday cover for other team members
• Promoting customer excellence throughout the business.
• To adhere to the instruction given by supervisory management.
• Responsibility for health and safety of self and others.
• To ensure compliance with works instructions/Quality procedures.
• To operate to company rules and requirement at all times.
• To assist with training of others when required.
• To carry our temporary cover arrangements as required in any area allocated.

Experience and Skills Required to Apply

• A minimum of 1 year credit control experience (ESSENTIAL)
• Develop and maintain good customer relations with customers and good interaction with all personnel and Management. (ESSENTIAL)
• Enthusiastic and approachable (ESSENTIAL)
• Have a good telephone manner and be confident (ESSENTIAL)
• Customer focused approach (ESSENTIAL)
• Flexible in adapting to changing business needs and working additional hours if required. (ESSENTIAL)
• Comfortable in a fast‑paced working environment (ESSENTIAL)
• Attention to detail. (ESSENTIAL)
• Strong team player (ESSENTIAL)
• Highlight any potential training need (ESSENTIAL)

Summary

This is a fantastic opportunity to join a well‑established and industry leading company. The company has a turnover of circa 200 million pounds and is based near the Red Scar Industrial Estate. You will work just 35 hours per week, work in the office, until you've past your probation, and then you can work from home 2 days a week.

TO BE CONSIDERED YOU MUST BE RESIDING IN THE UK CURRENTLY, HAVE UK BASED FINANCE/ACCOUNTS EXPERIENCE, AND HAVE THE FULL RIGHT TO WORK IN THE UK

You must also meet all the ‘ESSENTIAL' criteria for your application to be considered.