Credit Controller

Brook Street NMR; Rochdale; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A well-established organisation in Rochdale is seeking a Credit Controller to manage client debt and foster strong customer relationships. In this hybrid role, you'll work 4 days from home and 1 day on-site. Key responsibilities include proactive credit control, managing client queries, and supporting the Accounts Receivable team with reporting. Candidates should have intermediate Excel skills, experience in customer service, and be performance-driven. Immediate start available.

Qualifications

• Experience using live invoicing or customer payment portals.
• Proven customer service or client-facing experience.
• Strong attention to detail and root cause analysis ability.

Responsibilities

• Take ownership of proactively managing client debt.
• Support the Accounts Receivable function through accurate reporting.
• Ensure timely settlement by contacting strategic customers.

Skills

Intermediate Excel skills

Customer service experience

Strong organisational skills

Excellent communication skills

Education

AAT or CICM qualification

Tools

Live invoicing portals

Customer payment portals

Job description

Credit Controller / Accounts Receivable Specialist

Location: Hybrid- Working 4 days at home and 1 day per week in the Rochdale office
Pay Rate: £13.84
Contract: Temporary- 3 months with the possibility of extension

Our client is a well-established organisation seeking a proactive and driven Credit Controller to join their Accounts Receivable team. This is an excellent opportunity for someone who enjoys building strong customer relationships while maintaining tight control over outstanding debt.

The Role

You will take ownership of proactively managing client debt, ensuring payments are received within agreed contractual terms. Working closely with customers and internal stakeholders, you'll support the wider Accounts Receivable function through accurate reporting, query resolution, and continuous improvement initiatives.

Key Responsibilities

• Proactive credit control via phone, email, customer portals and face-to-face meetings
• Contacting strategic customers mid-way through payment terms to ensure timely settlement
• Logging and managing all client queries efficiently
• Recording and monitoring all Promise to Pays (PTPs)
• Supporting the Accounts Receivable team with reporting and ad hoc projects
• Completing relevant documentation for credit requests, write-offs and client refunds
• Preparing for and attending external customer visits
• Preparing for and attending monthly ledger reviews
• Initiating appropriate action to resolve overdue accounts, escalating problem accounts where required
• Providing cross-functional support within the Credit Control team
• Contributing to continuous improvement initiatives to enhance accuracy and reduce errors
• Working towards individual and team KPIs and performance targets
  

About You

• Intermediate Excel skills, including VLOOKUPs and Pivot Tables
• Experience using live invoicing or customer payment portals
• Confident with accounts reconciliation
• AAT or CICM qualification desirable but not essential
• Proven customer service or client-facing experience
• Excellent communication and teamworking skills
• Strong organisational skills with the ability to multitask and prioritise effectively
• Performance-driven with a desire to exceed expectations
• Excellent time management skills
• A natural problem solver with strong attention to detail and root cause analysis ability

If you have the above experience and looking for a role with immediate start apply today!

Brook Street NMR is acting as an Employment Business in relation to this vacancy.