Credit Controller

Ethero; Madeley; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global finance company in Telford is seeking a Credit Controller for a hybrid role, typically from 8:30 AM to 5 PM. You will manage a substantial debt portfolio and engage with customers to ensure timely recovery of overdue balances. The role requires proficiency in Excel and a proven track record in credit control within a medium- to large-scale organization. You will have a supportive environment in a modern office with good access to transport links. Competitive pay based on experience is offered.

Qualifications

• Proven ability of Credit Control within a medium- or large-scale organisation.
• Experience managing high-value, high-volume debt portfolios.
• Strong proficiency in Excel for data manipulation.

Responsibilities

• Manage a sizeable debt portfolio and recover overdue balances.
• Oversee monthly direct debit collections and resolve discrepancies.
• Perform daily cash allocation and ensure accurate reconciliations.

Skills

Credit Control experience

Proficiency in Excel

Communication skills

Organizational skills

Ability to work independently

Tools

Navision

Salesforce

Job description

Overview

Credit Controller – Telford/hybrid – 0830 - 1700 – Approx 6 month contract – £dependant on experience.

If you would like to work in a professional and supportive Finance team and for a really great FD in a global business where you will be valued, this is the Credit Control position for you. Based in a modern and desirable working environment with plenty of parking spaces, good access to a bus route and excellent facilities.

Responsibilities

• Manage a sizeable debt portfolio and drive timely recovery of overdue balances.
• Oversee monthly direct debit collections and resolve customer account discrepancies.
• Perform daily cash allocation across multiple bank accounts and ensure accurate bank reconciliations.
• Collaborate with internal stakeholders, including the SOP team, Finance Manager and other Credit Controllers, to support seamless order-to-cash operations.
• Utilise multiple systems to analyse data, update records, and track customer activity.
• Maintain clear, confident communication with customers via phone and e-mail to resolve queries and escalate issues appropriately.
• Contribute to ongoing UK and EMEA credit control improvement initiatives and operational projects.

Qualifications

• Proven ability of Credit Control within a medium- or large-scale organisation and experience managing high-value, high-volume debt portfolios.
• Strong proficiency in Excel (data manipulation, lookups, reconciliation work).
• Be comfortable working across multiple systems, ideally including Navision & Salesforce.
• Possess excellent written and verbal communication skills, with confidence handling complex conversations.
• Have strong organisational skills and the ability to prioritise in a fast-paced environment.
• Be able to work independently while contributing to a collaborative team culture.

This role is UK based and does NOT have sponsorship opportunity.

Our process is barrier free and we will ensure you are carefully considered for the role you have applied for. If you have not been successful for this role, please do apply to others or send your CV to [e-mail] with a cover letter explaining what you are looking for and we will do our best to support your search for new employment.

This role is being advertised by the Telford office of Ethero, where you will find access to both permanent and temporary employment across a wide range of job sectors covering the whole of Shropshire. We also have offices in Stoke & Burton. To find out more, go to www.ethero.co.uk