Credit Controller

Bibby Line Group; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable financial services company in Leicester is seeking a Credit Controller to manage client relationships and ensure effective credit control. The ideal candidate will have experience in credit control and customer service, excellent communication skills, and attention to detail. This role requires proactive engagement with clients to understand their needs while maintaining the company's security and profitability standards. The position offers a chance to develop solutions and take initiative within the team.

Qualifications

• Credit Control experience in an office environment is required.
• Strong communication and customer service skills are essential.
• Attention to detail and IT proficiency are necessary.

Responsibilities

• Ensure security and profitability through effective credit control.
• Provide excellent customer service while managing client portfolios.
• Proactively seek to understand client needs and respond appropriately.

Skills

Communication skills

Relationship building

Customer service

Attention to detail

Decision-making

Problem solving

Initiative

Numerate

IT skills

Tools

Microsoft Office

Job description

Purpose of the role:

• To ensure the security and profitability of Bibby through efficient and effective credit control of a portfolio of clients
• To establish and maintain a professional and efficient relationship with their allocated portfolio of clients
• To provide excellent standards of customer service internally and externally
• To ensure that security is maintained at all times within the systems operated by the company
• Identifying and generating new business opportunities for the sales team to convert

Key Responsibilities and Accountabilities:

• Ensures security & profitability of a portfolio of Clients through efficient and effective Credit Control.
• Provides a high level of service whilst maintaining security.
• Proactively seeks to understand their clients to allow them to spot both warning signs and opportunities.
• Any other duties or projects commensurate with the level of responsibility of this role, for which the role holder has the necessary experience and/or training

Key Skills:

• Communication skills - Maintain high level professional conduct with internal and external customers via face to face, the phone, email and in written communication
• Relationship building- establishes rapport - Establishes and maintains a professional + ‘expert’ relationship with clients through efficient credit control. Understands and is interested in client’s business
• Provides excellent customer service - Manages credit control of client portfolio whilst providing a high level of customer service + protecting Bibby’s security
• Listen and interpret information - Good listening skills, understands how and when to action information, to the appropriate person
• Understand needs - Sees things from clients point of view; identifies clients needs and has a sympathetic approach whilst protecting Bibby’s security
• Attention to detail
• Decision-making - Sets credit limits within guidelines, makes recommendations/ propose decisions, back up decisions to line manager.
• Develop solutions, problem solve and agree things with people - Monitors collection performance. Recommends appropriate solutions
• Ability to say ‘no’
• Takes initiative - Uses appropriate chasing techniques. Seeks to recommend alternative collection techniques. Takes responsibility for actions, Manages time and prioritizes work and plans ahead
• Use, develop and sell Bibby’s products and processes
• Manages risk - Knowledge of clients business. Awareness of money laundering + data protection legislation. Monitors risk and possible fraud
• Numerate - Demonstrates an ability to work with numbers
• Financial understanding - General understanding of financial management/ audited accounts, manages risk
• IT skills - Intermediate PC knowledge. Good keyboard skills and competent user of Microsoft Office

Requirements of the role:

• Experience – Credit Control experience, office environment, customer service experience
• Skills – Good communication, excellent customer service, attention to detail, IT.
• Qualifications – N/A

Desirable for the role:

• Experience – Credit Control experience in a financial service environment
• Skills – Managing risk, sales.
• Qualifications – Basic IT, customer service/ administration NVQ.

WORK TOGETHER - TRUST EACH OTHER - DO THE RIGHT THING - BE INNOVATIVE - BE BETTER