Credit Controller

TVS SCS; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading services company in the City of London is seeking a Credit Control professional to manage a portfolio of over 250 customer accounts and ensure timely collection of outstanding debts. Responsibilities include preparing aging reports, resolving payment disputes, and maintaining accurate records of customer interactions. The ideal candidate should possess strong communication skills, experience in debt collection, and proficiency in Excel. This role offers opportunities for ongoing self-development and collaboration with internal stakeholders.

Qualifications

• Experience managing customer accounts with a focus on debt collection.
• Strong communication skills for interaction with customers and internal stakeholders.
• Proficiency in data management and Excel for reporting purposes.

Responsibilities

• Manage a portfolio of 250+ customer accounts for timely debt collection.
• Prepare and review aging reports on a regular basis.
• Collaborate with internal stakeholders to resolve payment disputes.

Job description

Debtor Ledger Coverage

• Manage a portfolio of approx. 250+ customer accounts, a mix of low value/high volume and high value accounts, ensuring proactive and timely collection of outstanding debts.
• Prioritise ledger to Prepare and review daily/weekly/monthly aging reports.
• Complete account reconciliations where necessary
• Follow up on overdue invoices by phone, email, or letter.
• Ensure payments are received within agreed credit terms and in line with company policies.
• Maintain accurate records of all customer interactions regarding payments.
• Investigate and escal… to internal stake holders to resolve any payments that will not be received by due date.
• Report to line manager and Credit Control Manager any potential bad debts / liquidations /write offs /Accounts to go legal
• Participate proactively professionally in Ledger Reviews and internal/external stakeholder meetings

Cash

• Update daily Expected cash forecast before 10am and follow additional month end cash update
• Investigate and escal… to internal stake holders to resolve any payments that will not be received by due date
• Advise line manager & Credit Control Manager of any key fallouts from the expected so the necessary action can be taken
• Review and support COE with obtaining remittance advice

Disputes

• Promptly elevate and collaborate with internal stake holders to resolve issues and disputes affecting payments.
• Review own customer queries and follow up with internal stake holders
• Utilise Credit Tracker to maximise prompt dispute resolution
• Proactively elevate to line manager / Credit Control Manager any issues you need support with

Additional Duties

• Provide cover for colleagues in their absence as designated by the Team Leader to cover all aspects of collections
• Participate in Ledger Reviews and follow actions and timescales given
• Update any Ledger Review Debtor files promptly and accurately within timescale set
• Update Factoring Debtor file when required (Monthly)
• Utilise all data files to assist with collections/reconciliations
• Assist with Internal and external audits
• Assist with any business / systems developments as and when required
• On going self-development to improve excel, business knowledge and skills
• Ad hoc duties as and when required