Credit Control Team Leader - Nordics

EssilorLuxottica; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global eyewear leader in the UK seeks a proactive Credit Control Team Leader to enhance credit management strategies across the Nordic region. This role involves leading a finance team, managing credit risks, and ensuring compliance with company policies. Strong analytical skills, credit control knowledge, and leadership abilities are essential. Experience with SAP and fluency in English are required; additional Nordic languages are a plus. Join our dedicated team and make a significant impact on cash flow and risk management.

Qualifications

• Proven management experience within a Credit Control environment.
• Strong knowledge of credit control procedures.
• Ability to collaborate effectively across teams.

Responsibilities

• Lead and develop the Credit Control team to ensure high standards.
• Manage a customer credit portfolio and ensure timely payments.
• Own month-end credit reporting and reconcile AR and credit data.

Skills

Credit control procedures

Leadership

Process improvement

Relationship management

Analytical skills

Fluent English

Tools

SAP

Microsoft Excel

Job description

Overview

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible. Your role: Join a collaborative, high-performing finance team and play a key role in shaping our credit control strategy across the Nordic region. We're looking for a proactive and people-focused Credit Control Team Leader to support our Credit Control Manager and help drive the success of the Nordic credit function. In this role, you'll combine hands-on credit management with team leadership, process optimisation, and relationship-building across the business. If you enjoy improving processes, motivating teams, and making a real impact on cashflow and risk management, this role is for you.

Responsibilities

• Lead & Develop the Team: Provide day-to-day direction, coaching, and performance management for the Credit Control team to ensure high standards of accuracy and efficiency.
• Lead, motivate, and develop the team through regular one-to-one meetings, goal setting, and ongoing training.
• Encourage a culture of continuous improvement and high performance.
• Manage Credit Risk & Collections: Build strong working relationships with internal stakeholders and external customers to maximise cash collection while minimising credit risk.
• Take ownership of a defined customer credit portfolio, ensuring timely payments and swift resolution of outstanding issues.
• Analyse and resolve credit risks and problematic accounts, escalating when needed.
• Ensure Compliance & Process Excellence: Ensure full adherence to the company credit policy, including appropriate credit limit management and customer risk assessment.
• Oversee the end-of-collection-path process and manage escalations.
• Contribute ideas and implement new processes to strengthen the credit management function.
• Reporting & Systems: Own month-end credit reporting and ensure accurate preparation, reconciliation, and analysis of AR and credit data using SAP and BusinessObjects (BO).
• Support key projects and participate in system or process testing when required.
• Bring proven management experience within a Credit Control environment and possess strong working knowledge of credit control procedures.
• Be an influential team player with the ability to collaborate effectively across the business, particularly with Customer Service and Sales teams.
• Build strong relationships with external customers, managing complex issues with confidence and resolving them in a timely and professional manner.
• Embrace change positively and have a track record of driving improvements in credit risk management and operational processes.
• Be proactive, reliable, and adaptable, with a positive mindset and willingness to support the team where needed.
• Set ambitious yet achievable targets, monitor team progress, and help maintain a high-performance culture.
• Excel at prioritising tasks, remaining calm and effective under pressure, and consistently delivering to deadlines.
• Possess strong analytical skills, enabling you to identify trends, assess risks, and propose effective solutions.
• Have solid knowledge of Microsoft Office, particularly Excel, and experience using SAP.
• Preferably bring experience from a Wholesale or Retail environment (a plus, not a must).
• Fluent written and spoken English. Norwegian, Swedish, Danish, Finnish preferable.

About the Company

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products and brands, and a network that provides consumers with high-quality vision care and best-in-class shopping experiences. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.