Creative Studio Operations Manager

Nteractive; Staines-upon-Thames; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading creative agency in Staines-upon-Thames is looking for a Creative Studio Operations Manager to lead the studio's operations. You will ensure efficiency and profitability, manage workflows, and support both client and new business needs. Ideal candidates will have at least 7 years of experience in operations and strong financial acumen, with solid communication and leadership skills. Enjoy a supportive culture and various employee benefits, including 33 days annual leave and private medical insurance.

Benefits

33 days annual leave

Private Medical Insurance

Pension plan

Qualifications

• 7 years of experience in operations or project management.
• Experience running operations in a creative studio or agency.
• Strong financial management skills including budgeting.

Responsibilities

• Oversee operations and team performance in the creative studio.
• Manage financial health including P&L, budgeting, and forecasting.
• Streamline workflows and optimize processes.

Skills

Operational Leadership

Team Leadership

Financial Acumen

Process Development

Excellent Communication

Tools

Project Management Tools

Financial Tools

Job description

About Nteractive

At Nteractive we bring experiences to life. Whether its global events, internal communications or transformative campaigns we help some of the worlds biggest brands connect with their people in extraordinary ways. And none of that happens without the right people in the right place at the right time.

We are specialists in the technology sector. We create incredible live brand experiences the sort that really make a difference. Experiential marketing campaigns, product launches, conferences, incentive programmes, exhibitions, VIP experiences, store launches, hospitality programmes, digital campaigns, brand films, internal communications programmes and much more.

Creative Studio Operations Manager

The Creative Studio Operations Manager leads the day‑to‑day running of Nteractives Creative Studio ensuring it operates efficiently, profitably and at scale. You’ll build and optimise workflows, manage financial health (P&L budgeting, forecasting) and create scalable processes to support both ongoing client work and new business development.

This role is perfect for someone who loves building structure, aligning people and processes and bringing clarity to a fast‑paced creative environment. You’ll be performance‑driven ensuring the right people are on the right projects at the right time balancing operational discipline with the creative freedom that drives excellent client outcomes.

Location : Surrey UK (Hybrid working)

What you’ll be doing

As Creative Studio Operations Manager you’ll oversee operations, financial health and team performance to ensure the creative studio runs efficiently, profitably and at scale. You’ll partner closely with senior leadership and cross‑functional teams to streamline workflows, manage resources and create scalable processes that support both ongoing client work and new business development.

Key Responsibilities

• Operational Leadership – Build, optimise and manage end‑to‑end workflows that keep projects moving efficiently, on time and to a high standard.
• Use our project management, resourcing and financial tools to maximise efficiency, accuracy and visibility for all stakeholders.
• Continuously streamline processes, removing bottlenecks and creating scalable playbooks for repeatable success.
• Balance speed with risk management – know when to move fast and when to protect quality and mitigate risk.
• Design workflows that allow rapid response to new business opportunities while protecting ongoing client work.
• Financial & Business Management – Own the Creative Studio’s P&L, forecasting, budgeting and margin management.
• Build business cases for new hires and resourcing ensuring ROI and profitability.
• Provide regular reporting and insights to leadership offering visibility into current performance and future needs.
• Team Leadership & Culture – Mentor, coach and inspire team members fostering a culture of accountability and high performance.
• Build and maintain a network of reliable freelancers and external partners to flex capacity as needed.
• Ensure the studio environment, virtual and in‑person, encourages collaboration, creativity and operational excellence.
• Client & Stakeholder Experience – Act as the main point of contact for internal stakeholders partnering with account teams to understand client priorities and allocate creative resources accordingly.
• Model a five‑star client‑first experience through responsiveness, professionalism and service excellence.

What you will bring

• 7 years of experience in operations, project management or creative production leadership (agency or in‑house).
• Experience running operations for a creative studio, production agency or design team that delivers events, exhibitions, conferences and/or experiential activations.
• Demonstrated experience running a creative studio design team or production operation or transferable experience leading a service‑oriented operations function.
• Strong financial acumen with proven experience managing budgets, P&Ls and resource planning.
• Expertise in process development, workflow optimisation and project management tools/systems.
• Expert knowledge of resource management and IR35 tools as well as a strong understanding of the timesheet process and analysis.
• Experience managing and developing direct reports and cross‑functional teams.
• Excellent communication and stakeholder management skills.
• A performance‑driven mindset: balancing speed, quality and risk while fostering collaboration.
• Ability to thrive in a fast‑paced environment multitasking and prioritising with precision.

Why you’ll love working here

You’ll have the opportunity to shape how our Creative Studio operates working with a hugely talented and collaborative team to ensure we build a robust and efficient studio, freeing the team to create their best work.

You’ll enjoy

• A role where your work directly impacts the efficiency and scalability of our business.
• A fast‑paced creative environment where no two days are the same.
• Opportunities for professional growth and leadership development.
• A supportive team culture focused on accountability, innovation and excellence.

Benefits

• 33 days annual leave (including bank holidays)
• Summer Hours
• Pension (5% employee, 3% employer)
• Wellbeing & Inclusion Initiatives (including EAP access)
• Enhanced Maternity Pay
• Rewards & Recognition incentives
• Volunteering Day
• Private Medical Insurance & Cash Plan
• Generous Talent Referral Scheme
• Life Insurance
• Birthday & eye‑care vouchers

Other Requirements

• Quiet home environment with minimum 25 MB download / 2 MB upload broadband speed.
• Willingness and ability to work in our UK office in Surrey.
• Flexibility to work across time zones.

About us

We are Experience Architects with an ambition to cultivate client trust and brand value. We are a people‑first agency where our passion and boundless collaboration combine to deliver excellence for our clients. We are commercially aware and drive value for our clients and Nteractive by seeking efficiencies and cost‑effectiveness without compromising the creative vision. We are forward‑thinking and constantly pushing ahead for ourselves and our clients.

Our Commitment

We eagerly seek individuals who bring diversity of background, experience and thought to create an engaging work environment, foster innovation and better understand and meet the needs of our users. We encourage people from under‑represented and/or marginalized backgrounds including BIPOC, LatinX, LGBTQ, women and people with disabilities to apply.