court Usher- Old Bailey, Temp

Brook Street; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public sector staffing agency is seeking a Court Usher to assist with court operations at the Old Bailey. The ideal candidate will support courtroom management, provide assistance to court users, and ensure hearings proceed smoothly. Key responsibilities include preparing courtrooms, assisting witnesses, and managing court records. Candidates should possess strong communication skills, experience in a customer-facing role, and basic IT proficiency. This is a full-time, temporary position with a salary of £13.78 per hour.

Qualifications

• Experience in customer-facing or public-facing roles.
• Professional, polite, and confident communication skills.
• Ability to handle challenging or emotional situations tactfully.

Responsibilities

• Prepare and manage courtrooms for hearings.
• Assist and escort court users including witnesses and jurors.
• Coordinate cases and maintain orderly hearing flow.
• Record hearing times and manage court records.
• Support jury deliberations and administer oaths.
• Assist with remote hearings conducted via streaming.
• Respond calmly to enquiries from court users.
• Manage court files and provide administrative support.

Skills

Customer-facing experience

Professional communication

Calm in challenging situations

Organised with attention to detail

Teamwork

Basic IT skills (Microsoft Office)

Job description

Court Usher - Old Bailey (Temporary)

Employer: HMCTS via Brook Street

Location: Old Bailey, Central London (on-site, 5 days per week)

Salary: £13.78 per hour

Contract: Full-time, Temporary till 31/05/26 with a view to extend

Hours: Monday to Friday, 9:00am - 5:00pm (37 hours per week)

About the Role

Brook Street is recruiting a Court Usher to support court operations at the Old Bailey. This role is central to the smooth and professional running of court hearings and offers valuable experience within the public sector.

Key Duties and Responsibilities

• Courtroom preparation and management: Open, close, and prepare courtrooms to ensure hearings run smoothly and on time.
• Court user support: Escort and assist witnesses, jurors, legal professionals, and members of the public throughout their court visit.
• Case and hearing coordination: Call cases, announce parties, and support the orderly flow of hearings.
• Court records and attendance: Record hearing times, complete court records, and track attendance of parties.
• Witness and jury support: Swear in witnesses, administer oaths, and support jury deliberations when required.
• Remote hearing support: Assist with hearings conducted via live streaming and the Court Video Platform (CVP).
• Enquiries and communication: Respond to enquiries from court users and the public in a calm and professional manner.
• File and document handling: Manage court files, including distribution, copying, and secure disposal of documents.
• Administrative support: Provide general administrative and operational support in line with HMCTS procedures.

Experience & Skills Required

• Experience in a customer-facing or public-facing role, dealing directly with members of the public.
• Professional, polite, and confident communicator.
• Calm, tactful, and sensitive in challenging or emotional situations.
• Well organised with good attention to detail.
• Able to work independently and as part of a team.
• Basic IT skills, including Microsoft Office.

Pre-Employment Checks

Successful candidates will be subject to DBS, employment, education, address, and reference checks.

How to Apply

Apply online or contact Basheer Dawoud at Basheer.Dawoud @ brookstreet .co.uk

Please include your CV, mobile number, and the role title in your application.

Brook Street is proud to support the Armed Forces Covenant and guarantees interviews to veterans or spouses/partners of military personnel who meet all essential criteria for the vacancy.

As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework, will offer a guaranteed interview to disabled candidates and veterans.