Court Usher - Band F

Brook Street; Oxford; On-site; Full time

Job summary

A recruitment agency is seeking a full-time Court Usher at Reading Courts. The role involves balancing usher and administrative duties, maintaining contact with judiciary members, and preparing court rooms. Successful candidates will demonstrate excellent customer service, multitasking ability, and IT proficiency. This position offers a pay rate of £12.21 per hour, working 37 hours per week, with a contract until March 2026 and potential for extension.

Qualifications

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask while working in a fast‑paced environment.
• Good written and verbal communication skills.
• IT proficiency with the ability to learn and adapt to different technologies and software packages.
• Excellent organisational and time‑keeping skills.

Responsibilities

• Balance usher and administrative duties, acting as the first point of contact for all court users.
• Maintain regular contact with the judiciary and assist the administrative staff.
• Prepare court/hearing rooms and handle clerical work.
• Meet public members, including vulnerable witnesses and legal representatives.
• React quickly to unexpected situations professionally.
• Work within a team, managing personal time effectively.

Skills

Customer service skills

Ability to multitask

Written and verbal communication skills

IT proficiency

Organisational skills

Job description

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice that provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Job Overview

We are currently recruiting for a Court Usher at Reading Courts. This is a full‑time, 37‑hour per week position working 9am – 5pm, with a contract role until end of March 2026 and a possibility of extension. Pay rate is £12.21 per hour.

Responsibilities

• Balance usher and administrative duties, acting as the first point of contact for all court users.
• Maintain regular contact with the judiciary and assist the administrative staff to ensure a smooth flow of court work.
• Prepare court/hearing rooms and carry out general clerical work as required to support the work of HMCTS.
• Meet members of the public, including vulnerable witnesses and their legal representatives, preparing court rooms and documenting court operations to run the court efficiently.
• React quickly and professionally to unexpected situations while dealing sensitively and professionally with people from all walks of life.
• Work within a team, receiving regular management support and taking responsibility for personal time management.

Qualifications and Skills

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask while working in a fast‑paced environment.
• Good written and verbal communication skills.
• IT proficiency with the ability to learn and adapt to different technologies and software packages.
• Excellent organisational and time‑keeping skills.

Equal Opportunity and EEO Statements

Brook Street is a Disability Confident Leader and a holder of the Gold Award status from the Defence Employer Recognition Scheme. We are committed to supporting the Armed Forces Covenant and guarantee interviews for all candidates who are veterans or spouses/partners of military personnel, provided they meet all essential criteria for the role. We are also a Disability Confident Lead, ensuring we encourage and support candidates with a disability to apply.

How to Apply

Please apply online.

In cases where we have a high volume of ex‑military candidates/military spouses/partners meeting all essential criteria, Brook Street will interview the best candidates from within that group.