Counter Manager - Oxford Street

BENEFIT COSMETICS; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading cosmetics company is seeking a Full-time Counter Manager in Greater London. You'll lead a team, drive sales in John Lewis Oxford Street, and create strong customer connections through exceptional service. The ideal candidate is dynamic, sales-driven, and has management experience in retail, particularly in beauty or cosmetics. Responsibilities include running the counter operations, training staff, and developing business growth strategies. This role offers a competitive commission scheme and full training.

Benefits

Product Discount

Staff Sale

New Launch Gratis

Annual Leave

Full Training provided

Refer a friend scheme

Competitive Commission Scheme

Qualifications

• Minimum 6 months retail experience, preferably in cosmetics or beauty.
• Minimum 6 months of management experience in a retail environment.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Lead and motivate the team to hit and exceed sales goals.
• Provide brow services and ensure high customer satisfaction.
• Conduct daily team meetings and communicate effectively.
• Manage inventory and ensure stock levels are maintained.
• Create effective staff schedules that support sales goals.

Skills

Sales-driven

Team leadership

Customer engagement

Communication skills

Retail management

Job description

Overview

Benefit is Glowing... We Mean Growing... and we are currently searching for a Full-time Counter Manager to make real connections in John Lewis Oxford Street!
As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences.

Responsibilities

• Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards.
• Brow Services & Revenue Generation: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service revenue.
• Target-Driven Sales: Personally connect with customers, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets.
• Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimize coverage and support sales goals.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

Qualifications

• Dynamic, enthusiastic, and sales-driven.
• Passion for make-up and Retail with a focus on achieving sales targets.
• Result-oriented, who likes a challenge and exceeding sales expectations.
• Desire to provide a unique customer experience that drives customer loyalty and repeat business.
• Flexible availability including weekends, late nights, Bank holidays and holiday periods.
• Minimum 6 months retail experience with a passion for sales success.
• Minimum 6 months of management experience.

Benefits

• Product Discount.
• Staff Sale.
• New Launch Gratis.
• Annual Leave.
• Full Training provided.
• Refer a friend scheme.
• Competitive Commission Scheme.