Counter Manager - M&S Dudley - Estee Lauder

ESTÉE LAUDER Companies; Dudley Wood; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beauty company is seeking a dynamic Counter Manager in Dudley Wood to lead and develop a team of Sales Associates. This role involves ensuring achievement of sales and customer service targets while managing customer relationships and executing impactful in-store events. Ideal candidates should have proven leadership skills, retail experience, and a proactive approach to business planning. This position represents a promising opportunity for career growth in the beauty industry.

Benefits

Progressive career opportunities

Outstanding training and development

Competitive remuneration and benefits package

Qualifications

• Proven leadership and business management skills in a fast-paced retail environment.
• Ability to handle difficult customer service situations with diplomacy.
• Experience in strategic planning and execution.

Responsibilities

• Lead, coach, and develop a team of Sales Associates to achieve sales targets.
• Create and execute a business plan for customer recruitment and retention.
• Manage in-store events and customer relationship management.

Skills

Effective verbal and written communication skills

Quality customer service skills

Results oriented

High attention to detail

Retail sales experience

Team leadership

Tools

Microsoft Excel

Job description

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑around skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people
• Retail sales experience
• Teamleadership
• Degree of experience dependent on business / Store size
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel