Counter Manager

Trinny London; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading beauty brand in Glasgow is looking for a Business Manager to oversee daily operations of the store. You will lead a team, drive sales, and ensure a customer-centric environment while embodying the brand's mission. Ideal candidates will have leadership experience in retail and a passion for makeup and skincare. Join a dynamic team and enjoy benefits including staff discounts and celebrations.

Benefits

50% discount for employees

40% discount for friends and family

Competitive commission structure

Activity membership service

Summer and festive celebrations

Rewards for length of service

Qualifications

• Experience leading a team of minimum 5 people, ideally in luxury.
• Passionate about makeup and skincare.
• Proven retail industry leadership success.

Responsibilities

• Lead the team by achieving targets and improving product knowledge.
• Manage daily running of the store, including business plans.
• Conduct meetings and provide feedback on performance.

Skills

Team leadership

Product knowledge

Customer-centric approach

Strong communication

Mathematical skills

Job description

Role - Business Manager

Location - Glasgow

Hours - Full Time

Are you ready to rethink your routine? We’re looking for a Business Manager to join our sparkling Glasgow team (coming soon). This role will report into the Regional Manager and be responsible for the day to day running of our Glasgow store. A Trinny London Artist is the true heart of where everything happens. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You’ll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

The Role

Your daily to-dos might look like this:

• Lead your team from the front by:
• Achieving your own targets
• Improving your product knowledge and remaining up to date with beauty trends
• Conducting appointments and elevating your artistry
• Always demonstrating a customer-centric approach
• Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business
• Complete and distribute rotas, as well as logging payroll, sickness, holidays
• Oversee the execution of inventory checks, stock counts and visual merchandising
• Accurately follow health and safety procedures
• Utilise retail management and team meetings to feedback on you counter’s performance
• Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
• Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
• Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress
• Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary

The essential skills and experience required to succeed in this role are:

• Experience leading a team (minimum of 5 people), ideally within the luxury sector
• Passionate for makeup and skincare
• Proven experience leading a team to success within the retail industry
• Adaptable and confident with an ever-changing environment
• Positive and can-do attitude
• Strong communication and mathematical skills
• Comfortable working towards and exceeding KPIs
• Punctual and organised

We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge. .

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

• Welcome Trinny London Starter Stack
• Company discount for yourself (50%) and your friends and family (40%)
• Competitive commission structure
• Bookado (activity membership service)
• T-Parties = summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.

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