Counter Manager

Benefit Cosmetics; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A beauty retail company in High Wycombe is seeking a Full-time Counter Manager to lead the team and connect with customers. The role requires retail experience and a passion for makeup, along with flexible availability. Responsibilities include managing staff, achieving sales targets, and ensuring excellent customer service. Competitive commission and various benefits are offered.

Benefits

Product Discount

Staff Sale

New Launch Gratis

Annual Leave

Full Training provided

Refer a friend scheme

Competitive Commission Scheme

Responsibilities

• Manage Brow and Beauty Experts, ensuring sales targets and high customer service standards.
• Achieve counter and service sales targets and demonstrate products.
• Perform Brow services including waxing, tinting, and tweezing.
• Conduct daily team meetings and recognize positive work.
• Create in-store and external promotional events.
• Maintain counter stock and report concerns.
• Facilitate communication between store and area managers.
• Complete daily and monthly administration tasks.
• Ensure staff rotas are fair.
• Maintain hygiene and cleanliness.

Skills

Dynamic and enthusiastic

Passion for make-up and Retail

Result-oriented and enjoys a challenge

Desire to provide a unique customer experience

Flexible availability

Minimum 6 months retail experience

Job description

Overview

Benefit is Glowing… We Mean Growing… and we are currently searching for a Full-time Counter Manager to make real connections in Boots High Wycombe! As a Counter Manager, your missions, will be as follows:

Responsibilities

• Management - Managing Brow and Beauty Experts by motivating staff and delegating roles, ensuring sales targets are met and high customer service standards are maintained.
• Sales Goals - Achieving counter and service sales targets agreed with the area manager, making connections with customers, demonstrating products.
• Brow services - Waxing, Tinting, and tweezing to ensure customers love their brows and book repeat appointments.
• Teamwork - Through daily team meetings, effective communication, and recognition of positive work you will ensure the in-store teams remain motivated and work to achieve individual and counter targets
• Promotion and Special Events - Building business with innovation by creating both in-store and external events through linkups, interdepartmental events, and counter events including new product releases and charity events.
• Stock - Ensuring the counter remains stocked at all times and reporting any concerns to the area manager immediately.
• Communication - You will be responsible for communication between store/department managers and area managers as well as maintaining high levels of open communication on the counter.
• Administration - You will be responsible for ensuring daily, weekly, monthly, and yearly administration is completed, and where necessary assisting with area manager administration.
• Staff Rotas - You will ensure staff rotas are completed fairly and on a monthly basis.
• Hygiene and Housekeeping - You will ensure the counter and displays are kept clean and hygienic at all times.

Qualifications

• Dynamic, enthusiastic
• Passion for make-up and Retail
• Result-oriented, who likes a challenge
• Desire to provide a unique customer experience
• Flexible availability including weekends, late nights, Bank holidays and holiday periods
• Minimum 6 months retail experience

Benefits

• Product Discount
• Staff Sale
• New Launch Gratis
• Annual Leave
• Full Training provided
• Refer a friend scheme
• Competitive Commission Scheme