Counsellor (Face to Face) - Staines

Bupa; Staines-upon-Thames; Remote; GBP 35,000 - 45,000; Full time

Job summary

A health insurance provider is seeking a Counsellor/Psychotherapist to deliver high-quality remote counselling services. You will work with a multi-disciplinary team and provide effective assessments and interventions while managing your own caseload. The ideal candidate has BACP accreditation and at least 3 years of counselling experience. The role offers flexible working hours and a comprehensive benefits package.

Benefits

25 days holiday per year

Enhanced pension and life insurance

Discounted access to online gym sessions

Annual performance-based bonus

Access to emotional wellbeing support

Qualifications

• BACP Accredited Counsellor/Psychotherapist required.
• Experience with general adult mental health is desirable.
• Must manage own caseload and targets.

Responsibilities

• Provide high-quality counselling or brief interventions.
• Deliver comprehensive assessments to drive interventions.
• Conduct presentations and workshops to raise mental health awareness.

Skills

BACP Accredited Counsellor/Psychotherapist

3 years of full-time post-qualification counselling experience

Effective communication skills

Proven customer service and client liaison skills

Strong presentation skills

Education

UKCP Registered Psychotherapeutic Counsellor/Psychotherapist

NCPS Professional Accredited Registrant

Tools

Microsoft Systems

Electronic medical record systems

Job description

As a Counsellor/Psychotherapist, you will provide high-quality, effective, and safe remote counselling to Bupa customers over the short, medium, or longer term. You will work independently and as part of a multi-disciplinary clinical team, liaising daily with internal and external services, organisations, and safeguarding agencies.

Responsibilities

• Provide high-quality counselling or brief interventions with excellent clinical outcomes.
• Deliver comprehensive assessments and formulations to drive evidence‑based interventions.
• Offer different models of service delivery, including face‑to‑face sessions.
• Adhere to Bupa's case management processes and collaborate with Clinical Leads and the wider therapy team.
• Follow sessional limits based on the client's company benefits.
• Provide sign‑posting or onward referrals as needed.
• Offer ad‑hoc or one‑off wellbeing support and coaching.
• Conduct one‑off assessments and referral recommendations.
• Deliver group psychoeducation, raise mental health awareness, and promote mental wellbeing through remote presentations, workshops, and training.
• Work autonomously within professional guidelines and Bupa's service policies and procedures.
• Attend regular clinical supervision and team meetings.
• Collaborate with the operational and clinical team to improve client and employee experiences.

Essential Requirements

• BACP Accredited Counsellor/Psychotherapist
• NCPS Professional Accredited Registrant
• UKCP Registered Psychotherapeutic Counsellor/Psychotherapist
• 3 years of full‑time post‑qualification counselling experience.

Desirable Requirements

• Training in incident support.
• Corporate experience and business understanding.
• General adult mental health specialism experience.
• Proficiency in Microsoft Systems and electronic medical record systems.
• Ability to evaluate, plan, and prioritise workload within demanding time scales.
• Proven customer service and client liaison experience.
• Excellent clinical knowledge application.
• Strong presentation and interpersonal communication skills.
• Professional and personal drive.
• Enthusiastic, self‑motivated, and self‑sufficient.
• Rapid and decisive response capability.
• Excellent team player.
• Strong problem‑solving skills.
• Experience managing own caseload and working towards individual targets and outcomes.
• Efficient diary management and time boundary maintenance.
• High standards in written and oral communication.
• Diverse and varied clinical experience.

Personal Characteristics

• Well‑developed communication skills.
• Effective time management.
• Ability to work autonomously in a busy environment.
• Understanding of the business environment.
• Ability to work well within a multi‑disciplinary team.
• Awareness of KPIs and ability to work in a fast‑paced environment.
• Effective diary utilisation planning within a two‑week lead time.

Working Hours

We can offer sessions from Monday to Friday – 07:30 am or 08:00 am to 15:30 pm/16:00 pm and 14:00 pm – 22:00 pm. Weekends 08:30–17:00. At least 1 in every 3 but may be less depending on the location. 5 appointments per day.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all of our people to "Be you at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. We especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Benefits

• Equivalent to 25 days holiday per year, increasing with length of service, with the option to buy or sell.
• Enhanced pension and life insurance.
• Support with travel costs via a season ticket loan or Cycle2Work.
• Discounted access to online gym sessions.
• Annual performance‑based bonus.
• Bupa health insurance as a benefit in kind.
• Option to join dental insurance scheme at a discounted rate.
• Access to our Digital GP platform on your mobile.
• Emotional wellbeing support.
• Access to family mental health line.
• Financial wellbeing channels.
• Support for carers.