Costa Store Manager - Falmouth

Scoffs Group; Falmouth; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading Costa Coffee franchise in the UK is seeking a Store Manager to drive success and inspire a team. As a Store Manager, you'll lead from the front, ensuring an exceptional customer experience and managing store performance. The ideal candidate will have previous management experience in retail or hospitality, with a passion for people development and a results-driven mindset. This position offers various benefits including discounts, a pension scheme, and performance bonuses.

Benefits

Exclusive discounts

Employee Assistance Programme

Wagestream Access

Company Pension Scheme

Leadership training

Free Lunch & Drinks

Personal Discounts

Loyalty Awards

Celebration for milestones

Performance Bonuses

Qualifications

• Management experience in retail or hospitality.
• Passion for coaching and developing teams.
• Strong commercial acumen and results-driven mindset.

Responsibilities

• Lead and inspire a team of Baristas and Assistant Managers.
• Ensure exceptional customer experience and brand standards.
• Manage store performance metrics like sales and satisfaction.
• Oversee operational compliance and workplace safety.
• Recruit and develop team members with clear growth paths.
• Drive commercial success through effective decision-making.
• Execute seasonal campaigns on the shop floor.

Skills

Team Leadership

Customer Experience

Sales Performance Management

Operational Excellence

Coaching Skills

Communication Skills

Job description

Role Overview

The Role: Store Manager As Store Manager, you'll be the driving force behind your store's success - setting the tone, coaching your team, and making sure every customer receives an unbeatable Costa experience. You'll lead from the front and take full ownership of your store's performance, people, and day-to-day operations.

Your key responsibilities will include:

• Leading and inspiring a team of Baristas, Barista Maestros, and Assistant Managers
• Delivering an exceptional customer experience while upholding brand standards
• Managing store performance and driving key metrics including sales, customer satisfaction, and team engagement
• Ensuring operational excellence, including compliance, cleanliness, and health & safety
• Recruiting, onboarding, and developing your team with clear growth plans
• Driving commercial success through smart decision‑making and team motivation
• Launching seasonal campaigns and ensuring flawless execution on the shop floor

Qualifications

• Previous management experience in retail, hospitality, or a similar customer‑facing role
• A passion for people development, coaching, and leading high‑performing teams
• Strong commercial acumen with a results‑driven mindset
• Excellent communication and organisational skills
• Full flexibility with working hours and a proactive attitude
• A hands‑on leadership style and a love for great coffee

Company Information

Become a Store Manager at Scoffs Group – the UK's largest Costa Coffee franchise. We are an award‑winning franchise, representing the nation's favourite coffee brand for over 11 years. Join a network of supportive, passionate people who care about quality, team spirit, and continuous improvement.

We are proud to be a diverse and equal opportunity employer and are committed to building an inclusive environment for all employees.

Benefits

• Instant Perks with Boostworks – Access exclusive discounts and team rewards from day one
• Employee Assistance Programme (Life & Progress) – Free, confidential support
• Wagestream Access – Gain real-time access to your earnings, budgeting tools, and smart savings
• Company Pension Scheme – Secure your future
• Leadership training via Yuzu Training – Learn while you lead
• Free Lunch & Drinks Every Shift – Enjoy lunch and handcrafted drinks on the house
• Personal & Off‑shift Discounts – Perks that go beyond you
• Loyalty Awards – Recognised for long service
• Celebration for milestones – We celebrate you from day one to key milestones
• Performance Bonuses – Team wins equal bonus time

Next Steps

Ready to lead a store, inspire a team, and deliver greatness? If you're a passionate, results‑driven leader with a heart for people and a head for business, we'd love to hear from you.