Costa Coffee Assistant Manager

Goldex Investments Ltd; Maidstone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading coffee company in Maidstone seeks a Brand Ambassador Manager to lead a passionate team and ensure an exceptional coffee experience. The ideal candidate will have supervisory experience in hospitality or retail and a love for coffee. Responsibilities include overseeing operations, managing the team, and translating KPI reports into actions. Benefits include a competitive salary, performance bonus, discounts, structured training, and opportunities for promotion.

Benefits

Competitive Salary Package

Yearly performance bonus scheme

50% staff discount

Structured training programs

Company Pension

28 days holiday including bank holidays

Refer a friend scheme

Access to local discounts

Qualifications

• A passion for coffee and people is essential.
• Experience in a hospitality or retail environment is required.
• Reliability to manage the store in the absence of the Store Manager.

Responsibilities

• Lead the team to deliver an exceptional coffee experience.
• Oversee operations from stock management to in-store marketing.
• Monitor store KPIs and translate them into actionable plans.

Skills

Customer service skills

Supervisory/management experience

Adaptability

Barista knowledge

Job description

Responsibilities

• Becoming a brand ambassador and helping us shine
• Leading the team to deliver an unbeatable coffee experience for every customer
• Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing and more
• Monitoring the store KPI report and translating it into daily and weekly actions
• Managing, growing, coaching, supporting and delegating to the team – all that lovely people stuff

Qualifications

• A passion for coffee and people is just the start of what we're looking for
• A love of the brand and excitement to be a part of it
• Top notch customer service skills
• Supervisory/management experience and a background in hospitality or retail
• Barista Maestro accredited
• Equal love of teaching and learning – there are so many ways to help each other grow
• Ability to engage your team – be inspiring, empowering, honest, open and always there
• Adaptable and hands‑on, ready to multitask and support wherever needed in a fast‑paced environment
• Professional and polished, always presenting yourself in line with brand standards and ready for every shift
• Reliability to step into the Store Manager's shoes in their absence, Assistant Management and Barista experience
• Worked within a customer facing environment
• Worked in the hospitality/retail industry

Company Culture & Inclusion

We celebrate passion, warmth, trust and courage. Costa Coffee is committed to inclusion and equality – we welcome everyone to bring their true selves to work and collaborate in a transparent, supportive environment.

Benefits

• Competitive Salary Package
• Yearly managerial performance bonus scheme
• 50% staff discount and free core drink while working, 25% off all Costa Coffee stores (discount card)
• Full, structured training including Barista, Brand Standards, Compliance, Food Safety Level 2, Leadership & Management, Step‑Up Progression Program
• Internal promotion opportunities and long‑term career path
• Company Pension
• 28 day holiday package (including bank holidays)
• Refer a friend scheme – receive £150 per candidate (T & C apply)
• 20% off Goldex Staycations on Thanet Coast (for 2 or more nights)
• Opportunity to volunteer for Goldex and Costa Foundation
• Access to local and national discounts via the Life Style Card
• Recognition opportunities: hampers for work anniversaries, store of the month, customer feedback award and achievement awards