Copy of Customer Service Advisor 6 Month Fixed Term Contract

DPD Group UK; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company in Bristol is seeking an experienced Customer Services Advisor to join its dedicated team. The role involves assisting customers with parcel delivery inquiries, resolving issues, and promoting service offerings. Ideal candidates will demonstrate strong communication skills, have a track record in fast-paced environments, and be proficient with Microsoft Office. The company offers various employee benefits, including holiday trading, enhanced maternity and paternity package, and free life assurance. This is a full-time position with no remote work available.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance of 4 x salary

Free onsite car parking

Discounted shopping

Milestone Days off

Free eye tests for screen users

Qualifications

• Proven experience in a fast paced customer service environment.
• Strong communication skills with a confident telephone manner.
• Excellent administration skills and ability to use Microsoft Office.
• High levels of self-motivation and initiative.

Responsibilities

• Answer queries regarding delivery status.
• Conduct thorough investigations for missing parcels.
• Promote company products and services to customers.

Skills

Sales Experience

Customer Service

Time Management

Order Management System

Job description

Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.

You will work closely with our Drivers Shift Managers and Operations Managers to identify issues proactively, problem solve and take accountability and ownership for resolving these issues.

Responsibilities

• Answer any queries with relation to a delivery status and supplying Proof of Delivery (POD)
• Carrying out thorough investigations for missing parcels and resolving delivery disputes
• Promoting company products and services to new and existing customers

Qualifications

• You will have proven and demonstrable experience of working in a fast paced customer service environment
• You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• You will be polite and professional at all times and have a willingness to go the extra mile to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes
• Demonstrate high levels of self‑motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information

About our benefits: We recognise that our people are at the heart of our business without them we wouldn't be able to deliver our award‑winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few.

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from 100s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers promises then this is the job for you! Apply today.

Remote Work

No

Employment Type

Full‑time

Key Skills

• Sales Experience
• Time Management
• Order Management System
• Customer Service
• Dealership Experience
• GM Vehicles
• Retail Sales
• Tire Service
• Automotive Repair
• OSHA
• Service Writing
• Automotive Service

Vacancy

1