Coordinator/ Order Taker - Room Service

HSH Group / The Peninsula Hong Kong; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hotel group in London is seeking a Coordinator - Order Taker to provide high-quality in-room dining service. Candidates should have prior experience in similar roles, excellent food and beverage knowledge, and strong organizational skills. This position demands a friendly personality and the ability to handle guest requests in a fast-paced environment.

Qualifications

• Prior experience in similar role within a Luxury Environment.
• Good knowledge of food and beverage.
• Friendly and positive attitude.
• Excellent time management and organization.
• Flexibility and capability of working under pressure.

Responsibilities

• Perform pre-service and after-service procedures as per standard.
• Handle guest inquiries, complaints, and special requests promptly.
• Utilize the POS system and hotel applications accurately.
• Ensure proper ordering and circulation of service requirements.

Skills

Prior experience in similar role

Good knowledge of food and beverage

Excellent time management

Ability to work under pressure

Friendly and positive demeanor

Job description

The Peninsula London is pleased to announce that we are seeking a Coordinator - Order Taker to work in our Room Service department.

Overview

This service is critical to the success of any guest experience, providing unobtrusive yet high levels of dining service within the guests’ private rooms. Having a great knowledge of the menu and the ingredients and being able to interact with the guest to provide friendly and tailored service is a true talent. Our guests often choose to relax in the comfort of their own rooms or benefit from the privacy that Room Service can offer whilst not compromising on the standard and service levels they come to expect from The Peninsula Hotels.

Key Accountabilities

• Perform pre-service and after-service procedures as per standard, handle guest inquiries, complaints and special requests promptly and professionally with the support of the supervisors and managers.
• Clearly follow all data entry standards when receiving guest orders and requests from different mediums and phone calls, ensure understanding and accuracy in following the sequence of service.
• Have exceptional menu knowledge with special focus on preferences and allergens. Understand all food and beverage items ordered, including ingredients, methods of preparation and proper service, while complying with health and safety regulations.
• Utilise the POS system, reservation system and hotel applications, process payments and ensure accuracy as per policies and procedures in place.
• Ensure proper ordering, receiving, storing, delivering and circulation of service requirements, amenities, minibar requirements and inventory, while practicing accountability.
• Attend and participate at all scheduled meetings and trainings.

General Requirements

• Prior experience in similar role within a Luxury Environment.
• Good knowledge of food and beverage.
• Friendly and positive.
• Excellent time management and organization, and highly adaptable.
• Flexibility and capability of working under pressure.

We are delighted to receive your CV and will liaise with suitable candidates directly.

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