Coordinator/ Order Taker - Room Service

The Hongkong and Shanghai Hotels, Limited; Camden Town; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in Camden Town is seeking a Coordinator - Order Taker for its Room Service department. The role involves delivering high-quality dining service, managing guest inquiries, and utilizing the hotel applications efficiently. Ideal candidates should have prior experience in a luxury setting, excellent menu knowledge, and the ability to work under pressure. A competitive salary and attractive benefits are offered.

Benefits

Market-leading remuneration

Attractive benefits

Opportunity to join an award-winning team

Qualifications

• Prior experience in a similar role within a luxury environment.
• Good knowledge of food and beverage.
• Friendly and positive demeanor.
• Excellent time management and organization skills.
• Ability to work under pressure.

Responsibilities

• Perform pre-service and after-service procedures per standard.
• Handle guest inquiries, complaints, and requests professionally.
• Utilize the POS system, and process payments accurately.
• Ensure proper ordering and delivery of service requirements.

Skills

Exceptional menu knowledge

Time management

Adaptability

Customer service

Job description

Overview

The Peninsula London is pleased to announce that we are seeking a Coordinator - Order Taker to work in our Room Service department. This service is critical to the success of any guest experience, providing unobtrusive yet high levels of dining service within the guests' private rooms. Having a great knowledge of the menu and the ingredients and being able to interact with the guest to provide friendly and tailored service is a true talent. Our guests often choose to relax in the comfort of their own rooms or benefit from the privacy that Room Service can offer whilst not compromising on the standard and service levels they come to expect from The Peninsula Hotels.

Responsibilities

• Perform pre-service and after-service procedures as per standard, handle guest inquiries, complaints and special requests promptly and professionally with the support of the supervisors and managers.
• Clearly follow all data entry standards when receiving guest orders and requests from different mediums and phone calls, ensure understanding and accuracy in following the sequence of service.
• Have exceptional menu knowledge with special focus on preferences and allergens. Understand all food and beverage items ordered, including ingredients, methods of preparation and proper service, while complying with health and safety regulations.
• Utilise the POS system, reservation system and hotel applications, process payments and ensure accuracy as per policies and procedures in place.
• Ensure proper ordering, receiving, storing, delivering and circulation of service requirements, amenities, minibar requirements and inventory, while practicing accountability.
• Attend and participate at all scheduled meetings and trainings.

Qualifications

• Prior experience in similar role within a Luxury Environment.
• Good knowledge of food and beverage.
• Friendly and positive.
• Excellent time management and organization, and highly adaptable.
• Flexibility and capability of working under pressure.

Benefits

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team