Control Room IT Service Engineer – Public Safety (2nd Line)

Advanced Resource Managers Ltd; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading public safety solutions provider in the UK is seeking a Customer Service Engineer to provide exceptional technical support to its customers. This role involves working closely with various teams, analyzing technical issues, and contributing to product improvements. Ideal candidates will have expertise in Microsoft platforms, public safety tech, and incident management, alongside strong troubleshooting skills in a dynamic support environment.

Qualifications

• Experience in high-pressure technical support environments.
• Strong troubleshooting and technical problem-solving skills.
• Familiarity with ITIL processes.

Responsibilities

• Provide second line technical support to customers.
• Analyze and diagnose errors and faults.
• Collaborate with teams across the organization.

Skills

Knowledge of public safety technologies

Incident management and problem resolution

First and/or second line support

Microsoft operating platforms

Microsoft SQL Server deployment

WAN/LAN hardware and management

Telecommunications systems experience

Education

Microsoft MTA or MCSA qualification

Azure fundamentals (AZ900) qualification

Security and compliance (SC900) qualification

Tools

Microsoft Azure

Redhat Linux

MS SQL

Job description

A leading public safety solutions provider in the UK is seeking a Customer Service Engineer to provide exceptional technical support to its customers. This role involves working closely with various teams, analyzing technical issues, and contributing to product improvements. Ideal candidates will have expertise in Microsoft platforms, public safety tech, and incident management, alongside strong troubleshooting skills in a dynamic support environment.