Control Room Administrator

Northern Security Ltd; Carlisle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A security services company in the UK is looking for a Skilled Administrator to join their Operations Team for night shifts. This role requires excellent communication skills, strong problem-solving abilities, and attention to detail. Responsibilities include managing calls, recording incidents, and supporting colleagues. The company offers competitive pay of £13.70 per hour, full training, and a supportive work environment.

Benefits

28 days holiday (pro rata for part-time roles)

Company contributory pension scheme

Full uniform provided

Supportive and inclusive working environment

Qualifications

• Genuine passion for delivering excellent customer service.
• Strong problem-solving skills with multitasking abilities.
• Clear, confident communication skills, both written and verbal.

Responsibilities

• Manage incoming calls and respond according to procedures.
• Record incidents accurately using company systems.
• Conduct employee welfare calls and resolve shift coverage.

Skills

Customer service

Problem-solving

Communication

IT skills

Attention to detail

Job description

£13.70 per hour | Full-Time | Nights & Weekends

Are you calm under pressure, highly organised, and confident making decisions independently? We have an exciting opportunity for a Skilled Administrator to join our Operations Team, playing a vital role in keeping our services running smoothly outside of standard hours.

This role is ideal for someone with excellent communication skills, a professional telephone manner, and a strong eye for detail. You'll work independently during your shift, responding to incidents, supporting colleagues, and ensuring accurate reporting at all times. Full training on our in-house systems will be provided.

What You'll Be Doing

• Managing incoming calls, prioritising and responding in line with company procedures and industry requirements
• Accurately recording incidents and events using company systems and reporting tools
• Conducting employee welfare calls and resolving dropped shifts or absence cover
• Monitoring CCTV and reporting anything out of the ordinary
• Liaising with mobile response units to ensure effective incident handling

What We're Looking For

• A genuine passion for delivering excellent customer service
• Strong problem‑solving skills with the ability to multitask and prioritise effectively
• Clear, confident communication skills (both written and verbal)
• A polite, professional telephone manner
• Strong IT and administrative skills with excellent attention to detail
• Professional and confident working independently

What We Offer

• Competitive pay of £13.70 per hour
• Full training on all systems and procedures
• 28 days holiday (pro rata for part-time roles)
• Company contributory pension scheme
• Full uniform provided
• A supportive and inclusive working environment

We are committed to creating a workplace where everyone can thrive. We value diversity and ensure all employment decisions are based on skills, experience, and potential, free from discrimination or harassment.