Contracts Manager – Italy

WebBeds; Remote; GBP 39,000 - 57,000; Full time

Job summary

A leading travel services company is searching for a Contracts Manager responsible for North Italy, excluding Lombardy and Veneto regions. The ideal candidate will have a strong background in negotiating contracts within the tourism industry, with established relationships in the Italian market. Candidates should be fluent in both English and Italian and possess excellent stakeholder management, negotiation, and communication skills. This role entails frequent business trips and requires high accuracy and attention to detail.

Qualifications

• Contracting experience with the tourism industry, especially in the Italian market.
• Professional fluency in English and Italian.

Responsibilities

• Consult with the Director of Contracting for product requirements.
• Expand market opportunities and monitor competitor pricing.
• Negotiate and contract terms with suppliers.
• Manage ongoing supplier relationships and compliance with contracts.

Skills

Strong negotiation skills

Commercial awareness

Attention to detail

Time management

Stakeholder management

Written and verbal communication in English and Italian

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

To achieve revenue targets set by the company for allocated destinations and taking full responsibility of the product mix required. The Contracts Manager we are looking for will be ideally responsible for North Italy excluding Lombardy and Veneto Regions.

J ob Title : Contracts Manager – North Italy

Department : Contracting

Location (primary) : Italy – home based. Alternatively, London or Palma office

Key Responsibilities :

• Consult and agree with the Director of Contracting on the specific product requirements.
• Expand WebBeds portfolio finding new opportunities by analysing the market trends in the destination.
• Ensure hotels are re-contracted and on sale within specified deadlines.
• Organize regular visits to hotels to build and / or maintain relationships. Frequent business trips are required for this role.
• Consult and agree with the Director of Contracting on an ongoing basis regarding additions to product.
• Negotiate and contract rates, special offers, allocations, added-value deals, overrides and other special deals ensuring WebBeds has the best rates available on the market. Leading the negotiation process for increasing booking volume in destination.
• Regularly monitor competitor pricing and availability in line with demand.
• Monitor sales performance analysing weekly product / sales reports to identify market trends and revenue / room nights growth opportunities or incidences.
• Advise on preferred partner hotels in the relevant destinations, negotiate exclusive deals
• Address and resolve any standard / service level issues with suppliers.
• Ensure hotels are inspected and details (photos, amenities etc) updated on a regular basis.
• Communicate destination information regarding peak dates, trade shows, visitor information etc internally.
• Assist and explain tools and procedures to suppliers by giving supplier extranet demonstration and support.
• Assist with group placements as necessary.
• Manage the supplier relationship throughout the period of the contract, including dealing with close out requests and book out issues and liaising with relevant departments accordingly.
• Co-operate with Health and Safety team to ensure reports are completed and up to date.
• Communicate both internally and externally in a professional manner in keeping with corporate guidelines

Key Measures :

Company and department performance targets, objective, and budget

Achievement of individual objectives

Delivery of tasks in a timely fashion to a high quality

Performance appraisal

Essential Qualifications & Knowledge :

Contracting experience with the tourism industry; established relationships in the Italian market.

Strong negotiation skills, pro-active, dynamic, passionate, a team player. Willingness to go the extra mile with ambition to achieve both personal and team results.

Able to develop and maintain strong and trusting relationship with hoteliers.

Stakeholder management skills and corporate presence

Essential Experience, Skills and Behavioural Requirements :

Highly accurate with an excellent attention to detail.

Commercial awareness, problem solving and creativity

Time management and business strategy

Well-developed written and verbal communication skills in both Italian and English

Professional fluency in English and Italian

Able to work well under pressure and to meet strict deadlines.

A solid working knowledge of Microsoft Word, Excel and Outlook is a must.