Contracts Manager - Active Fire - Social Housing

Regen Solutions; Chigwell; On-site; GBP 50,000 - 60,000; Full time

Job summary

A social housing company in Chigwell is looking for a Contract Manager to oversee the day-to-day operations of contracts, ensuring compliance with safety regulations and high customer service standards. The successful candidate will lead a team and maintain strong client relationships. The position offers a salary range of £50,000 - £60,000 per annum with benefits including annual leave and a company vehicle.

Benefits

23 days annual leave

Paid time off for Christmas Eve and New Year's Eve

Company vehicle and fuel card

Company phone and tablet

Qualifications

• Experience managing contracts in social housing.
• Proven track record in delivering high standards of service.
• Knowledge of safety regulations and compliance requirements.

Responsibilities

• Manage daily operations of reactive and planned maintenance.
• Lead and support the team in meeting project delivery standards.
• Build strong relationships with clients and stakeholders.
• Monitor contract KPIs and ensure compliance with standards.
• Act as the main point of contact for contract communications.

Skills

Team leadership

Client relationship management

Compliance with safety regulations

KPI management

Job description

Overview

Job Title: Contract Manager - Actvie fire - social housing

Salary: £50,000 - £60,000 per annum

Location: Chigwell

Type: Full-Time, Permanent

Job Purpose

To manage the day-to-day operations of contract(s) from inception through to final account settlement. The role ensures all activities are conducted in accordance with safety regulations, company policies, and electrical standards, while maintaining high levels of customer service to clients and residents.

Main Duties and Responsibilities

As a Contract Manager, you will be responsible for the performance and compliance of your assigned contracts, ensuring delivery against KPIs and high standards across all areas. Key responsibilities include:

• Managing daily operations of reactive and planned maintenance (PPM) service delivery
• Leading, supporting, and developing your team to meet professional and project delivery standards
• Building and maintaining strong, collaborative client relationships
• Managing all aspects of pricing, quotations, job reviews, and invoicing
• Monitoring and meeting contract KPIs and service level expectations
• Procuring necessary materials for each project
• Ensuring full compliance with legal, regulatory, and internal standards
• Supervising, mentoring, and appraising team members, including engineers and junior supervisors
• Keeping up-to-date with legislation and contract trends to assess business impacts
• Acting as the main point of contact for contract-related communications and issue resolution
• Monitoring and reporting on contract expenditure
• Regularly reviewing systems, procedures, and methods to drive improvements and efficiencies
• Engaging with clients at every stage of project delivery to ensure satisfaction and gather feedback
• Clearly communicating company values and service commitments to clients
• Raising accurate invoices weekly per contract

Salary and Benefits

• 23 days annual leave, increasing by 1 day each year of service (up to 25 days)
• Option to sell up to 3 days of leave back to the company or carry forward 3 days per year
• Paid full day for Christmas Eve and New Year\'s Eve (if falling on a weekday), despite early finish
• Company vehicle and fuel card, where required
• Company phone and tablet (as needed)