Contracts Manager

Forvis Mazars; City Of London; Hybrid; GBP 80,000 - 95,000; Full time

Job summary

A global security firm is looking for a Senior Team Manager to oversee the EMEA Payment Operations Team. The role involves managing client relationships, supporting commercial growth, and ensuring operational efficiency. Key qualifications include 3+ years in a client-facing role, excellent communication skills, and proficiency with CRM systems. This position allows for one day of office presence per week. Competitive salary between £80,000 and £95,000 is offered.

Benefits

High commission potential

One day in office per week

Similar opportunities for various teams

Qualifications

• 3+ years in a client-facing role, sales support, account coordination or service delivery in a B2B environment.
• Foundational understanding or keen interest in the security sector, including the differences between physical and cyber risks.
• Excellent verbal and written communication skills, capable of communicating clearly with both technical specialists and non-technical clients.
• Strong organisational skills and the ability to manage multiple simultaneous tasks and deadlines.

Responsibilities

• Act as primary operational point of contact for routine client queries and service adjustments.
• Collaborate closely with operational and financial teams during the proposal stage.
• Maintain accurate customer data and contract details within the CRM system.

Skills

Client-facing experience

Understanding of security sector

Verbal and written communication skills

Microsoft Office Suite proficiency

Organisational skills

Tools

CRM system experience

Job description

Position Summary: The Senior Team Manager within the EMEA Payment Operations team is responsible for the operational running of the EMEA Payment Operations Team – this team provides the UK Payroll Disbursements service to our clients, and is part of the International Money... Also, Contracts Manager: Location: Shoreditch, Salary: £80,000‑£95,000.

About the Role

We are working with a leading global security and investigations firm with over 25 years of experience, entering an exciting phase of growth and technological innovation. The company supports major organisations worldwide, including corporates, NGOs, media and government bodies, operating across Europe, the Middle East, Africa, Asia, and South America.

Account Manager Responsibilities

• Account Support and Client Relations – act as the primary operational point of contact for routine client queries and service adjustments, conduct regular service review meetings (monthly/quarterly) alongside the SME or Business Unit Owner to gather feedback and ensure SLAs are met, coordinate internal teams (e.g., Cyber analysts, Guarding Operations, Training Leads) to ensure timely and high‑quality service deployment, resolve day‑to‑day client issues quickly and professionally, escalating major commercial or technical issues to line Management.
• Commercial Growth and Retention – collaborate closely with operational and financial teams during the proposal stage to ensure all new services, upsells and contract extensions adhere to minimum gross margin requirements; support contract renewal process by preparing documentation, compiling service history reports, and participating in renewal negotiations; proactively identify opportunities for cross‑selling our diverse services; assist the Bid Management Team in preparing commercial proposals and responding to RFIs and RFPs.
• Operational Administration and Reporting – maintain accurate and up‑to‑date customer data, contract details, and sales activity within the CRM system; track key performance indicators (KPIs) for assigned accounts; assist in compiling detailed monthly and quarterly business review documents for presentation to clients.

Required Skills and Experience

• 3+ years in a client‑facing role, sales support, account coordination or service delivery in a B2B environment.
• Foundational understanding or keen interest in the security sector, including the differences between physical and cyber risks.
• Excellent verbal and written communication skills, capable of communicating clearly with both technical specialists and non‑technical clients.
• Proficiency in Microsoft Office Suite and experience working with a CRM system.
• Strong organisational skills and the ability to manage multiple simultaneous tasks and deadlines.

Benefits

• High commission potential.
• 1 day in office per week (based in Woking).
• Similar opportunities available for Business Units and functional teams.