Contracts Logistics Administrator - Customer Service

Manpower UK Limited; Sheffield; On-site; GBP 27,000; Part time

Job summary

A leading logistics company in Sheffield seeks a Temporary Customer Service Representative to support customers and manage enquiries. The role involves responding to customer queries via various channels and liaising with internal teams to ensure efficient service delivery. Ideal candidates should have experience in customer service, strong communication skills, and be proficient with digital systems. This role offers a competitive salary and a supportive team environment.

Benefits

Competitive salary

Supportive team environment

Experience in a dynamic logistics organisation

Qualifications

• Previous experience in a customer service role within logistics or supply chain.
• Strong communication and interpersonal skills.
• Ability to work efficiently under pressure.

Responsibilities

• Respond to customer enquiries via phone, email, and online systems.
• Liaise with warehouse and transport teams to resolve issues.
• Track and record customer interactions using internal systems.
• Manage and escalate customer complaints when necessary.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Organisational skills

Microsoft Office proficiency

Job description

Job Title: Temporary Customer Service Representative Location: Chapeltown, Sheffield Hours: Monday‑Friday, 09:00‑17:00 Salary: £27,000 per annum (pro‑rate) Contract Type: Temporary Industry: Logistics.

About the Role

We are seeking a proactive and customer‑focused Temporary Customer Service Representative to join our busy Customer Services team within a leading logistics company. You will play a key role in supporting customers, managing enquiries, and ensuring efficient communication between internal teams and external clients.

Key Responsibilities

• Respond to customer enquiries via phone, email, and online systems in a timely and professional manner.
• Provide updates on deliveries, orders, and logistics queries.
• Liaise with warehouse, transport, and operations teams to resolve issues.
• Track and record customer interactions using internal systems.
• Manage and escalate customer complaints where necessary.
• Support colleagues with general administrative tasks.
• Maintain high standards of customer care and service delivery.

Skills & Experience

• Previous experience in a customer service role, ideally within logistics, supply chain, or a fast‑paced environment.
• Strong communication and interpersonal skills.
• Excellent problem‑solving abilities with a customer‑first mindset.
• Ability to work efficiently under pressure and manage multiple tasks.
• Proficient in Microsoft Office and comfortable using digital systems.
• Strong attention to detail and organisational skills.

What We Offer

• Competitive annual salary of £27,000 (pro‑rate for the temporary contract).
• Full‑time office‑based hours, Monday to Friday.
• Supportive team environment.
• Opportunity to gain experience within a dynamic logistics organisation. If this is you, apply now.