Contract Support Team Leader

Dalkia UK; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading facilities management provider based in London is seeking a proactive Lead Contract Support to manage a team and ensure smooth operational processes. The ideal candidate has experience in contract administration and strong leadership skills. Responsibilities include overseeing scheduling, financial reporting, and improving service standards. A commitment to safety and customer satisfaction is essential. This role offers comprehensive benefits including annual leave and a matched pension.

Benefits

25 days annual leave + bank holidays

Matched pension (6-8%)

Private Medical Insurance

Flexible benefits including retail discounts

Qualifications

• Proven experience in a Contract Administrator role within Facilities Management.
• Strong leadership and team management skills.
• Excellent communication and customer service capabilities.

Responsibilities

• Manage, train, and develop the Contract Support Team.
• Oversee scheduling and planning of PPM tasks.
• Handle client and supplier queries and manage shared inboxes.

Skills

Leadership

Communication skills

Customer service

Time management

CAFM systems knowledge

Tools

CAFM (Planon)

Job description

Based at: Imperial College, South Kensington, London

Monday to Friday

First things first. what can we offer you?

• 25 days annual leave + bank holidays (with option to buy 5 more) PLUS a day off for your birthday and increase with length of service!
• Overtime availability
• Matched pension (6-8%)
• Life Assurance & Private Medical Insurance (after 12 months)
• Flexible benefits including retail discounts, electric car scheme, wellbeing support
• Recognition & referral bonus programmes
• Volunteering day & Employee Assistance Programme

Are you an experienced FM Contract Administrator ready to take the next step in your career?

We're looking for a proactive and highly organised Lead Contract Support to join our team based at the prestigious Imperial College London. In this key role, you'll lead a small administrative team, ensuring smooth back-office operations and delivering high-quality support to operational teams and stakeholders.

Responsibilities

• Team Leadership: Manage, train, and develop the Contract Support Team, ensuring high performance and effective cover for absences.
• Operational Coordination: Oversee scheduling and planning of PPM tasks, access arrangements, permits to work, and CAFM updates to meet KPIs and SLAs.
• Client & Supplier Support: Handle client and supplier queries, manage shared inboxes, attend meetings, and follow up on actions.
• Financial & Commercial Support: Process quotations, POs, invoices, and timesheets, and support accurate financial reporting and compliance with payment terms.
• Reporting & Compliance: Ensure documentation, service reports, and QMS records are accurate, complete, and uploaded to CAFM.
• Process Improvement: Identify and implement improvements to raise service standards and operational efficiency.

What We're Looking For

• Proven experience in a Contract Administrator role within Facilities Management
• Strong leadership and team management skills
• Excellent communication and customer service capabilities
• High level of organisation, with the ability to prioritise and multi-task
• Solid understanding of CAFM systems, preferably Planon
• Experience in process improvement, compliance, and driving high standards

At Dalkia, we're passionate about delivering high-quality facilities services that keep our clients' buildings running smoothly. We promote a culture of safety, collaboration, and professional growth. As a Maintenance Assistant, you'll be a valued member of a trusted team committed to excellence and customer satisfaction.

We are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you