Contract Support Scheduler

Lancer Scott Holdings Ltd; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A Bristol-based construction and facilities management firm is seeking a Service Delivery Coordinator to manage workflow and support clients. You will be the first point of contact, ensuring high service standards in a busy team environment. Candidates should have excellent communication and organisational skills, along with a customer-focused attitude.

Responsibilities

• Manage and monitor workflow statuses within the CAFM system.
• Process work orders in line with client SLAs and KPIs.
• Answer incoming calls promptly and professionally.
• Allocate Work Orders according to priority and skillset.
• Check and update job statuses in Epix system.
• Build strong relationships with engineers and suppliers.
• Maintain accurate diary management for tasks.
• Support Account Managers in meeting client requirements.

Skills

Customer-focused attitude

Excellent communication skills

Organisational skills

Collaborative approach

Job description

Overview

Why work for us?

Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services, often competing and winning work from our much larger competitors. We are based in the heart of Bristol in a modern open plan office with great facilities. To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and lets talk.

Purpose of the role and expectations

As the first point of contact for both internal and external clients, you will play a crucial role in supporting the business by managing and processing new and existing work orders through our internal systems. This position is a key part of the Service Delivery Team, helping to ensure we consistently deliver exceptional service to our clients.

This is a busy, friendly team who pull together to meet the SLA's set by our client. You can be part of that success and we will fully support you with the right training to help you thrive.

Responsibilities

• Manage and monitor workflow statuses within the CAFM system, ensuring accuracy and efficiency.
• Process work orders in line with client SLAs, KPIs, and internal procedures, maintaining a high level of service delivery.
• Answer all incoming calls into the business promptly and professionally, ensuring clients and engineers receive a positive first impression and a seamless experience.
• Allocate Work Orders according to; priority stores, skillset and site allocation.
• Check and Update job statuses in Epix system multiple times throughout the day to ensure an accurate position at all times.
• Communicate effectively and build strong working relationships with FME engineers and suppliers to obtain accurate updates, ensuring all works are completed within contractual timeframes.
• Maintain accurate diary management, ensuring all tasks assigned are completed on time.
• Support Account Managers and the Head of Service Delivery in meeting all client requirements and service expectations.

Skills and experience

• A customer-focused attitude with a practical problem solving approach.
• Excellent communication skills as the first point of contact for our key client and engineers.
• Well developed organisational skill with the ability to prioritise effectively in a fast paced environment.
• A collaborative approach to contribute to team success