Contract Service Designer

WRK Digital; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading consultancy is seeking an experienced Contract Service Designer to improve healthcare services. Your role will involve research, service mapping, and collaboration with various stakeholders. Key skills include service design methodologies and user-centred design. Experience in healthcare is highly desirable. Join this exciting opportunity to shape services impacting millions across the UK. Remote position with potential UK-wide projects.

Qualifications

• Proven experience as a Service Designer in complex, user-centred environments.
• Strong knowledge of service design methodologies and tools.
• Familiarity with GDS standards and accessibility principles.

Responsibilities

• Research and understand user needs through qualitative and quantitative methods.
• Map and analyse end-to-end service journeys and touchpoints.
• Co-design services with users and stakeholders.

Skills

Service design methodologies

User-centred design

Collaboration

Problem-solving

Tools

Figma

Miro

Job description

Contract Service Designer

Location: UK Remote (Leeds and London HQ)

Contract Type: Inside IR35

Duration: 3 months

About the Role

WRK digital are proud to partner with a leading consultancy delivering high-impact projects for the NHS. We are seeking an experienced Service Designer to join the team on an inside IR35 contract. This role will focus on designing and improving services that make a real difference to healthcare delivery and patient outcomes. You could be working one of 3 national level projects that are at a mix of pre-discovery, discovery & BETA stages.

Key Responsibilities

• Research and understand user needs, behaviours, and pain points through qualitative and quantitative methods.
• Map and analyse end-to-end service journeys, ecosystems, and touchpoints.
• Co-design services with users, stakeholders, and cross-functional teams.
• Translate insights into service concepts, blueprints, and prototypes.
• Identify opportunities to improve efficiency, usability, and customer satisfaction.
• Collaborate closely with product managers, UX designers, developers, and business stakeholders.
• Test, iterate, and refine service solutions based on feedback and data.
• Support implementation of service designs and ensure alignment with the original intent.
• Document service standards, principles, and design decisions.

Required Skills & Experience

• Proven experience as a Service Designer in complex, user-centred environments.
• Strong knowledge of service design methodologies and tools.
• Experience working on public sector or healthcare projects is highly desirable.
• Ability to communicate design concepts clearly and influence stakeholders.
• Familiarity with GDS (Government Digital Service) standards and accessibility principles.
• Excellent collaboration and problem-solving skills.

Desirable

• Experience with prototyping and design tools (e.g., Figma, Miro).
• Understanding of policy and regulatory considerations in service design.
• Background in research and data-driven design approaches.

Interested? Contact WRK digital today to learn more and apply for this exciting opportunity to shape services that impact millions across the UK.