Contract Manager - Repairs And Maintenance

Howells Solutions Limited; Loughton; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading social housing contractor in Loughton is looking for a Contracts Manager to oversee repairs and maintenance teams. The role involves ensuring high-quality service delivery, compliance with housing standards, and effective budget management. Candidates should have experience in social housing and a strong commitment to customer satisfaction. This is a permanent position with a salary of up to £60k plus a package.

Qualifications

• Experience in managing reactive repairs and maintenance in social housing.
• Strong understanding of regulatory standards and health & safety compliance.
• Ability to develop procedures for complaints and effective response.

Responsibilities

• Lead the management of reactive repairs and maintenance services.
• Ensure compliance and governance of the maintenance teams.
• Maintain relationships with stakeholders, clients, and contractors.

Skills

Team management

Customer service

Budget management

Quality assurance

Job description

Overview

Contracts Manager - Social Housing

Up to 60k plus package - Permanent

Based in Loughton

Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Contract Manager to join their team based in Loughton. The key function of this role is to manage the team of Managers, Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered.

Responsibilities

• To lead and ensure the efficient management of the reactive repairs and maintenance of our client\'s properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength.
• Ensure that all activities undertaken meet the client\'s business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers.
• Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client\'s values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN).
• To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength.
• Ensure compliance of the day to day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety.

How to apply

Please apply online.