Contract Manager

CBW Staffing Solutions; City Of London; On-site; GBP 60,000 - 75,000; Full time

Job summary

A leading Facilities Management provider in London seeks an experienced Contract Manager to oversee hard services in a prestigious commercial property. You'll lead an on-site engineering team, ensuring maintenance activities are of the highest standard. Applicants must have a relevant engineering qualification and prior experience in FM management. Excellent communication skills are essential for client interactions. Competitive salary offered.

Qualifications

• Experience of service delivery across a mobile commercial portfolio.
• Previous experience of managing an FM engineering team.
• A proven track record in commercial building maintenance.

Responsibilities

• Report directly to the Operations Manager.
• Manage agreed KPI and SLA's.
• Responsible for managing quality procedures on site.
• Manage client relationships on a daily basis.

Skills

Communication skills

Customer service skills

Ability to manage workload

Education

Qualified in an engineering discipline (Electrical or Mechanical)

Job description

Contract Manager - FM Service Provider - Holborn, London - Up to £75,000

Fantastic opportunity to join a leading Facilities Management service provider, managing a prestigious multi‑tenanted commercial property in the heart of Central London.

CBW are currently seeking an experienced Contract Manager to take ownership of the hard services delivery across an iconic, recently refurbished commercial building. You’ll be responsible for leading a dedicated on‑site engineering team, consisting of a team of four, ensuring all maintenance activities are carried out to the highest standards and the building operates smoothly on a day‑to‑day basis.

Hours of work

Monday to Friday - 08:00am to 17:00pm

Key duties & responsibilities

• Report directly to the Operations Manager
• Manage agreed KPI and SLA's.
• Responsible for managing the company's H&S and environmental performance on the contract.
• Plan and implement building shutdowns and complex client project works.
• Responsible for managing the company's quality procedures on site
• Recruitment of any new staff
• Responsible for the development of all staff, which will include annual appraisals.
• Manage staff absenteeism and be responsible for disciplinary issues
• Management of client relationships on a daily basis.
• Management of all reports.
• Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue
• Offer technical support to both the client and the engineering team
• Responsible for the permit system.
• Attend client meetings
• Financial understanding/experience (P&L etc)

Requirements

• Qualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher.
• Experience of service delivery across a mobile commercial portfolio (Hard Services)
• Previous experience of managing an FM engineering team.
• A proven track record in commercial building maintenance
• Ability to communicate both verbally and in writing with all levels of staff and clients.
• Ability to manage and prioritise a demanding and varying workload.
• Excellent communication and customer service skills

Please send your CV to Katie at CBW Staffing Solutions for more information.